<div dir="auto"><div>No need to call VentraIP's number for support, Synergy Wholesale has 24/7 Australian technical support accessible via their own number ;-)<div dir="auto"><br></div><div dir="auto">Thanks for the recommendation - very much appreciated!</div><br><div class="gmail_extra"><br><div class="gmail_quote">On 6 Feb. 2018 6:29 pm, "Christopher Hawker" <<a href="mailto:me@chrishawker.com.au">me@chrishawker.com.au</a>> wrote:<br type="attribution"><blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p style="margin-top:0;margin-bottom:0">They are still over in Dubai with no Australian support. The only reason Web Address Registration exists is for the ability to sell Australian domain names and operate local infrastructure. Other than that, hopeless.</p>
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<p style="margin-top:0;margin-bottom:0">CH.</p>
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<div id="m_-5407177942223512444divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Serge Burjak <<a href="mailto:sburjak@systech.com.au" target="_blank">sburjak@systech.com.au</a>><br>
<b>Sent:</b> Tuesday, February 6, 2018 6:28:01 PM<br>
<b>To:</b> Troy Cowin<br>
<b>Cc:</b> Christopher Hawker; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>; <a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">ausnog-request@lists.ausnog.<wbr>net</a><div class="elided-text"><br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration</div></font>
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<div class="m_-5407177942223512444x_gmail_default" style="font-family:tahoma,sans-serif">Crazy is not as bad as it once was. Can get anything I want these days. Didn't they buy Enectica?</div>
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<div class="m_-5407177942223512444x_gmail_quote">On 6 February 2018 at 17:21, Troy Cowin <span dir="ltr">
<<a href="mailto:troy@perthsystems.com.au" target="_blank">troy@perthsystems.com.au</a>></span> wrote:<br>
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<p class="m_-5407177942223512444x_MsoNormal"><span>I completely concur – and this afternoon has been a perfect example of the sheer lack of giving a crap!<u></u><u></u></span></p>
<p class="m_-5407177942223512444x_MsoNormal"><span><u></u> <u></u></span></p>
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<p class="m_-5407177942223512444x_MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#525252">Troy Cowin</span></b><b><span style="font-size:11.5pt;font-family:"Arial",sans-serif"><u></u><u></u></span></b></p>
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<p class="m_-5407177942223512444x_MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="tel:(08)%206365%202074" value="+61863652074" target="_blank">08 6365 2074</a><u></u><u></u></span></p>
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<p class="m_-5407177942223512444x_MsoNormal"><u></u><img width="158" height="41" align="left" hspace="12" alt="http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png" style="width:1.6458in;height:.4305in" src="cid:image005.png@01D39F5E.1B545450"><u></u><u></u><u></u></p>
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<p class="m_-5407177942223512444x_MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="mailto:troy@perthsystems.com.au" target="_blank"><span style="color:#0563c1">troy@perthsystems.com.au</span></a><u></u><u></u></span></p>
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<p class="m_-5407177942223512444x_MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="http://www.perthsystems.com.au/" target="_blank"><span style="color:#0563c1">www.perthsystems.com.au</span></a><u></u><u></u></span></p>
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<p class="m_-5407177942223512444x_MsoNormal"><u></u> <u></u></p>
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<p class="m_-5407177942223512444x_MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Christopher Hawker [mailto:<a href="mailto:me@chrishawker.com.au" target="_blank">me@chrishawker.com.au</a>]
<br>
<b>Sent:</b> Tuesday, 6 February 2018 3:19 PM<br>
<b>To:</b> Troy Cowin <<a href="mailto:troy@perthsystems.com.au" target="_blank">troy@perthsystems.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>;
<a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">ausnog-request@lists.ausnog.ne<wbr>t</a></span></p>
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<div class="m_-5407177942223512444x_h5"><br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration<u></u><u></u></div>
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<p class="m_-5407177942223512444x_MsoNormal"><u></u> <u></u></p>
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<p><span style="font-size:12.0pt;color:black">Hi Troy,<u></u><u></u></span></p>
<p><span style="font-size:12.0pt;color:black"><u></u> <u></u></span></p>
<p><span style="font-size:12.0pt;color:black">I knowingly say this on a public platform - TPP Wholesale is the second-worst wholesaler I have ever experienced, behind CrazyDomains. Once the situation resolves, definitely move over to Synergy Wholesale. There
have been two occasions after-hours where things have been an issue for a client of mine and have even been able to call VentraIP's 24/7 number to get support (as they are sister companies).<u></u><u></u></span></p>
<p><span style="font-size:12.0pt;color:black"><u></u> <u></u></span></p>
<p><span style="font-size:12.0pt;color:black">Thanks,<u></u><u></u></span></p>
<p><span style="font-size:12.0pt;color:black">CH.<u></u><u></u></span></p>
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<p class="m_-5407177942223512444x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.n<wbr>et</a>> on behalf of Troy Cowin <<a href="mailto:troy@perthsystems.com.au" target="_blank">troy@perthsystems.com.au</a>><br>
<b>Sent:</b> Tuesday, February 6, 2018 6:11:04 PM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>;
<a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">ausnog-request@lists.ausnog.ne<wbr>t</a><br>
<b>Subject:</b> Re: [AusNOG] Uber > TPP migration</span> <u></u><u></u></p>
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<p class="m_-5407177942223512444x_MsoNormal"> <u></u><u></u></p>
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<p class="m_-5407177942223512444x_MsoNormal">Hi All,<br>
<br>
Replying to this out of sheer desperation...<br>
<br>
I have about 15 customers who TPP/Uber have just disabled their existing services on the Uber Exchange platform without finalizing the migration to the new o365 platform. I have spent the past 3 hours battling with support to either re enable the previous service
or provide some assistance with getting the new services activated properly and I'm getting nowhere fast.<br>
<br>
Is there anyone in the migrations team or ops team who can provide any level of assistance or direct me to someone who can.<br>
<br>
All I'm getting from calls/live chat is to send an email and we'll get round to it at some point - in the mean time I've got ~120 users calling me because their emails aren't working all the sudden.<br>
<br>
Cheers,<br>
<br>
Troy Cowin<br>
<br>
<a href="tel:(08)%206365%202074" value="+61863652074" target="_blank">08 6365 2074</a> /
<a href="tel:0413%20771%20588" value="+61413771588" target="_blank">0413 771 588</a><br>
<a href="mailto:troy@perthsystems.com.au" target="_blank">troy@perthsystems.com.au</a><br>
<br>
<br>
<br>
-----Original Message-----<br>
From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.a<wbr>usnog.net</a>] On Behalf Of Chad Kelly<br>
Sent: Thursday, 16 November 2017 11:43 AM<br>
To: <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>;
<a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">ausnog-request@lists.ausnog.ne<wbr>t</a><br>
Subject: Re: [AusNOG] Uber > TPP migration<br>
<br>
On 11/16/2017 12:00 PM, <a href="mailto:ausnog-request@lists.ausnog.net" target="_blank">
ausnog-request@lists.ausnog.ne<wbr>t</a> wrote:<br>
<br>
> Is it just me, or was last night's uber > TPP migration completely <br>
> screwed up? A couple of our domains had a blanked zonefile (cue the MD <br>
> asking why his inbox is suspiciously empty...) one has no "A" record <br>
> but seems to be working just fine...it's just a mess.<br>
No it isn't just you, its well documented that the Uber to Netregistry / TPP wholesale migration has been a complete mess and its been the case for a good year or two now.<br>
They also discontinued maintaining the old AussieHQ DMS so at times customers have had issues adding credit to the system and have been unable to renew domain name registrations for customers.<br>
Given that from a legal perspective its the reseller who gets sued by the client / customer of the reseller and that the reseller is responsible for making sure the clients services are online Melbourne IT should be working a lot harder on not messing up migrations
to prevent legal action.<br>
I moved all of CPK Web Services client's domains and our own to Synergy Wholesale last year and lets just say things have worked a lot better since, I knew things were going down hill fast with NR when it took something like 3 weeks to transfer a .com.au domain
name which should of only taken 48 hours.<br>
Regards Chad.<br>
<br>
--<br>
Chad Kelly<br>
Manager<br>
CPK Web Services<br>
Phone <a href="tel:(03)%205273%200246" value="+61352730246" target="_blank">03 5273 0246</a><br>
Web <a href="http://www.cpkws.com.au" target="_blank">www.cpkws.com.au</a><br>
<br>
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