[AusNOG] nbn compensation to customer

[Alex Moorhouse]

Hi guys, anyone have experience in this?

If so could you describe your customers case and outcome?

Who is your wholesaler and or account manager? or do you have a direct
relationship with nbn?

I have a customer seeking compensation for an nbn tech missing an
appointment and thus the customer didn't go to work that day. Yes I know
previously there was no way nbn would pay out for this though I believe
things may have changed.

Cheers
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