[AusNOG] Telstra Gateway Pro DSL modem issues?

[Narelle Clark]

I should have also said this is supposed to be a business grade service...

I am also being told that the 4G fail over shouldn't be working (which
thank the goats it is) as the DSL link is up - PPoE is not - so that
makes sense to me to invoke a fail over condition.

Service was working fine until recently...

Narelle

On Thu, Dec 20, 2018 at 5:54 PM Narelle Clark <narellec at gmail.com> wrote:
>
> LOL I wish. They're barely up to remove the cable and power cycle. To
> top it all off the customer is in remote NSW.
>
> I may be asking for remote hands tomorrow...
>
> I'll take that as a yes, you've seen this before? It's one with fail
> over to a dongle and the dongle is working fine. All other cisterns
> flushing nicely.
>
>
> Narelel
>
> On Thu, Dec 20, 2018 at 5:49 PM Paul Wilkins <paulwilkins369 at gmail.com> wrote:
> >
> > 1 - Does customer know how to save config to non volatile storage?
> > 2 - Update firmware (shellshock etc.) & change credentials / disable remote access
> > 3 - Replace hardware (failed flash storage)
> >
> > Kind regards
> >
> > Paul Wilkins
> >
> > On Thu, 20 Dec 2018 at 16:39, Narelle Clark <narellec at gmail.com> wrote:
> >>
> >> Hi folks
> >> I've got a customer with a Telstra Gateway Pro DSL modem that is
> >> repeatedly losing its credentials and Telstra's advice are to do a
> >> factory reset.
> >>
> >> Has anyone else seen this problem?
> >>
> >>
> >> --
> >>
> >> Narelle Clark
> >> narellec at gmail.com
> >> _______________________________________________
> >> AusNOG mailing list
> >> AusNOG at lists.ausnog.net
> >> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
> --
>
>
> Narelle
> narellec at gmail.com



-- 


Narelle
narellec at gmail.com