[AusNOG] Two reviews of NBN and wholesale service standards - due Jan & Feb

[Narelle Clark]

To reinforce Paul's point - this applies to small business services, so if
you provide services to them you may end up with costly obligations.

On the upside you might get a stick to beat your wholesalers a nd NBN Co
with...


Narelle

On Tue, 11 Dec. 2018, 5:46 pm Paul Brooks, <pbrooks-ausnog at layer10.com.au>
wrote:

> While everyone is thinking of taking a break from the decryption bill,
> there are two other reviews under way, each on largely similar topics,
> namely wholesale performance standards of NBN and other wholesale network
> providers, and retail rebates to customers.
>
> These may have a more immediate and larger impact on your business than
> the Assistance & Access bill, and worth your time reading over the next few
> weeks and deciding if you can provide them some insight into the impact on
> your services if they also are passed.
>
> -----------------------------------
>
> *Dept of Comms paper 'Consumer Safeguards Review - Reliability of
> Services'* is at
> https://www.communications.gov.au/have-your-say/consumer-safeguards-review-consultation-part-b-reliability-services
>
> Its only 14 pages of content, but seeks feedback on more proposed
> mandatory rules on retail AND wholesale service providers regarding
> connection times and repair times:
>
>
>
>    -     Mandatory rules which include maximum timeframes on how
>    consumers and small businesses connect and stay connected, encouraging
>    providers to keep appointments. Significant penalties would apply for
>    non-compliance.
>    -     Requirements for providers to focus on keeping consumers
>    connected. This includes offering alternative services if maximum
>    timeframes are not met.
>    -    Under a fault, services not to be charged for days a fault is
>    active until repairs are done
>    - If an appointment is missed the consumer must be paid $100 by the
>    organisation responsible for attending the appointment (retailer or
>    wholesaler).
>    - If another party (such as the network provider) is responsible for a
>    mandatory timeframe not being met, it will reimburse the retailer the cost
>    of providing any agreed backup or alternative service. Otherwise, the
>    retail provider will be responsible for meeting those costs.
>    -     All network operators publishing reliability metrics to help
>    consumers make informed decisions.
>    -     Collection and publication of data by the ACMA on fixed
>    connections, repairs and appointments from both wholesale and retail
>    providers.
>
> Submissions will be accepted until* 18 January 2019 by 5:00pm AEDST.*
>
> --------------------------------------
>
> *ACCC NBN Wholesale Service Standards Enquiry*
>
> ACCC commenced a public inquiry to determine whether NBN wholesale service
> standard levels are appropriate, and consider whether regulation is
> necessary to improve consumer experiences.
>
> The ACCC released a second discussion paper on 7 December 2018 seeking
> further input on matters raised by stakeholders in the inquiry that were
> not fully addressed by NBN Co's enforceable undertaking.
>
> Primarily on rebates to RSPs when NBN fails to live up to its service
> levels. "Rebates are a key component of NBN Co’s service level framework. We
> consider that rebate commitments should provide strong incentives   on NBN
> Co to meet its service levels. Further, rebates provide certainty to RSPs
> about what to expect when service levels are not achieved and assist RSPs
> to provide services that meet end user expectations"
>
>
> https://www.accc.gov.au/regulated-infrastructure/communications/national-broadband-network-nbn/nbn-wholesale-service-standards-inquiry/second-discussion-paper
>
> Submissions are due by *15 February 2019*.
>
> -----------------------------------
>
> Paul.
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