[AusNOG] Vendors back charging on support and maintenance.

[Karen Hargreave]

Devils advocate here, but could it be argued that the products lifetime ended in some aspects once the original purchaser decided to sell it? Of course that may depend on its age, but I would think that it could be reasonable to say that if the original purchaser had had the item for a number of years, then sold it, it was possibly because a newer and bette model had come along and thus the original products useful life had ended. So could a vendor not then assume that this is a fair way to judge a products life? Like I said, playing devils advocate.

As for the original issue, then I don't see why some sort of recertification of the item couldn't take place. Is this sort of thing the vendors normal practice? If so, then perhaps it was something that might have needed to be thought about when purchasing the item.

Sent from my iPad

> On 27 Apr 2018, at 5:07 pm, Nick Gale <nickgale at gmail.com> wrote:
> 
> Lifetime warranties usually only apply to the original purchaser though.
> 
> 
> 
>> On 27 April 2018 at 16:00, <trs80 at ucc.gu.uwa.edu.au> wrote:
>> On Fri, 27 Apr 2018, Richard Bayliss wrote:
>> 
>> > The ACCC consumer guarantee states it doesn’t apply to second hand (private sales) goods, which is the scenario the OP stated.
>> 
>> Private (personal) sales, but businesses are still covered: 
>> https://legalvision.com.au/i-sell-second-hand-goods-do-the-consumer-guarantees-apply/
>> 
>> Again, none of this helps the customer deal with the original vendor 
>> asking for 18mo support in arrears. It might if the hardware died without 
>> support, since many vendors provide a lifetime hardware warranty and as 
>> such it would be reasonable to expect that under the ACL.
>> 
>> -- 
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