[AusNOG] NBN Services drop to North Central Coast

[Christopher Hawker]

This is the notification I received:

Subject: Network Fault - Initial Notification | NOC-30791 |  Multiple Metro Ethernet access switches are down around BerkleyVale-Wyong area.
NETWORK FAULT - Initial Notification
NOC-30791 | Multiple Metro Ethernet access switches are down around BerkleyVale-Wyong area.



Update

Multiple Metro Ethernet access Switches isolated near BerkleyVale - Wyong area around 7:26 AM 05/04/2018. Possible Fiber Break on Third party Network. NOC Investigating. No ETR

Status

Investigation - NOC

Reference

NOC-30791

Timezone

Sydney/NSW

Outage Start Time

05/04/2018 07:31 AM

Outage Finish Time

On going

Updates



TPG Telecom apologises for any inconvenience caused and are working to resolve issue as soon as possible.



CH.

________________________________
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Benjamin Ricardo <ben.ricardo at acs.com.au>
Sent: Thursday, April 5, 2018 9:04:30 AM
To: Nathan Brookfield
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] NBN Services drop to North Central Coast

Many thanks.
That clears that up then.


-----Original Message-----
From: Nathan Brookfield [mailto:Nathan.Brookfield at simtronic.com.au]
Sent: Thursday, 5 April 2018 9:01 AM
To: Benjamin Ricardo <ben.ricardo at acs.com.au>
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] NBN Services drop to North Central Coast

Hi Ben,

AAPT/TPG have acknowledged an issue that started at this time, the outage notification advises the issue caused by a third party fibre failure.

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 5 Apr 2018, at 08:59, Benjamin Ricardo <ben.ricardo at acs.com.au> wrote:

Hi Guys,
Did anyone notice a drop on NBN services to the northern end of the central coast this morning at 7:29am, restored 8:40am.
We saw auth issues with services on IINET & TPG RSPs to the following areas:
- The Entrance
- Long Jetty
- Berkley Vale
- Tuggerah
- Lakehaven
- Toukley
- Lake Munmorah

Interestingly no issues with Commander and Telstra NBN or EFM services.

Wish I knew what was causing this as we often see this whole area drop out at about 2am.

Thanks very much


Ben Ricardo | Senior Technician |  M Net&SysAdmin, MCITP-SA, CEHv8, ITIL Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |
P: 02 4365 2727 | F: 02 4365 2304 | E: ben.ricardo at acs.com.au
Twitter: @austcompso
 Please consider the environment before printing this e-mail.

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