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<p style="margin-top:0;margin-bottom:0">This is the notification I received:</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;mso-outline-level:1"><b><span style="mso-fareast-font-family:"Times New Roman"">Subject:</span></b><span style="mso-fareast-font-family:"Times New Roman"">
<b>Network Fault - Initial Notification | NOC-30791 | Multiple Metro Ethernet access switches are down around BerkleyVale-Wyong area.</b><o:p></o:p></span></p>
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<h2><span style="mso-fareast-font-family:"Times New Roman"">NETWORK FAULT - Initial Notification<o:p></o:p></span></h2>
<h3><span style="mso-fareast-font-family:"Times New Roman"">NOC-30791 | Multiple Metro Ethernet access switches are down around BerkleyVale-Wyong area.<o:p></o:p></span></h3>
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<p class="MsoNormal" style="margin-bottom:15.0pt"><b><span style="mso-fareast-font-family:
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<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Multiple Metro Ethernet access Switches isolated near BerkleyVale - Wyong area around 7:26 AM 05/04/2018. Possible Fiber Break on Third party Network. NOC Investigating. No ETR</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Status</span></b><span style="mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman"">Investigation - NOC<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Reference</span></b><span style="mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman"">NOC-30791<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Timezone</span></b><span style="mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman"">Sydney/NSW<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Outage Start Time</span></b><span style="mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman"">05/04/2018 07:31 AM<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Outage Finish Time</span></b><span style="mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman"">On going<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">Updates</span></b></p>
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<p>TPG Telecom apologises for any inconvenience caused and are working to resolve issue as soon as possible.<o:p></o:p></p>
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<p style="margin-top:0;margin-bottom:0">CH.</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> AusNOG <ausnog-bounces@lists.ausnog.net> on behalf of Benjamin Ricardo <ben.ricardo@acs.com.au><br>
<b>Sent:</b> Thursday, April 5, 2018 9:04:30 AM<br>
<b>To:</b> Nathan Brookfield<br>
<b>Cc:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] NBN Services drop to North Central Coast</font>
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<div class="PlainText">Many thanks.<br>
That clears that up then.<br>
<br>
<br>
-----Original Message-----<br>
From: Nathan Brookfield [<a href="mailto:Nathan.Brookfield@simtronic.com.au">mailto:Nathan.Brookfield@simtronic.com.au</a>]
<br>
Sent: Thursday, 5 April 2018 9:01 AM<br>
To: Benjamin Ricardo <ben.ricardo@acs.com.au><br>
Cc: ausnog@ausnog.net<br>
Subject: Re: [AusNOG] NBN Services drop to North Central Coast<br>
<br>
Hi Ben,<br>
<br>
AAPT/TPG have acknowledged an issue that started at this time, the outage notification advises the issue caused by a third party fibre failure.<br>
<br>
Nathan Brookfield<br>
Chief Executive Officer<br>
<br>
Simtronic Technologies Pty Ltd<br>
<a href="http://www.simtronic.com.au">http://www.simtronic.com.au</a><br>
<br>
On 5 Apr 2018, at 08:59, Benjamin Ricardo <ben.ricardo@acs.com.au> wrote:<br>
<br>
Hi Guys,<br>
Did anyone notice a drop on NBN services to the northern end of the central coast this morning at 7:29am, restored 8:40am.<br>
We saw auth issues with services on IINET & TPG RSPs to the following areas:<br>
- The Entrance<br>
- Long Jetty<br>
- Berkley Vale<br>
- Tuggerah<br>
- Lakehaven<br>
- Toukley<br>
- Lake Munmorah<br>
<br>
Interestingly no issues with Commander and Telstra NBN or EFM services.<br>
<br>
Wish I knew what was causing this as we often see this whole area drop out at about 2am.<br>
<br>
Thanks very much<br>
<br>
<br>
Ben Ricardo | Senior Technician | M Net&SysAdmin, MCITP-SA, CEHv8, ITIL Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |<br>
P: 02 4365 2727 | F: 02 4365 2304 | E: ben.ricardo@acs.com.au<br>
Twitter: @austcompso<br>
Please consider the environment before printing this e-mail. <br>
<br>
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