[AusNOG] NBN Action (potentially semi-political post)

[Chris Hurley]

Admire your passion Ross, I butted my head against aspects of the NBN years
ago, trouble was the politicians I spoke with genuinely don¹t under IT most
had/have trouble turning on their own computers.

I also remember one local meeting Turnball went to and his minders didn¹t
like me stating Telstra was installing fibre to each politicians electoral
office ³free² of charge. It didn¹t go down well as this group of voters were
in a bad/black ADSL area. Turnball promised if your area is bad we will run
fibre to your homes. As far as I know they never got fibre and way way down
on the list of locations to have the NBN.


Regards,

Chris Hurley BE (Elec)
Signal Manager

******************************************************
Dragon Rail Pty Ltd     Phone: 1300 730 531
74 Allanfield Crescent
Boronia,  3155 Victoria
Australia          
******************************************************


From:  AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Matthew
Moyle-Croft <mmc at mmc.com.au>
Date:  Saturday, 30 September 2017 at 3:20 am
To:  Ross Wheeler <ausnog at rossw.net>
Cc:  "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Subject:  Re: [AusNOG] NBN Action (potentially semi-political post)

Ross,
Seems a parliamentary report basically agrees that NBNCo should have someone
overseeing them:

http://www.abc.net.au/news/2017-09-29/fixing-nbn-requires-tougher-rules-and-
stronger-watchdog/9002802

Seems this would be a good step given the issues already.

MMC

On Thu, Sep 28, 2017 at 6:49 PM, Ross Wheeler <ausnog at rossw.net> wrote:
> 
> Really just putting this "out there" for ideas, thoughts, directions...
> 
> There is signigicant and growing unrest in the community over the nbn - what
> it's costing, what it's delivering, etc.
> 
> In some areas I'm sure it's doing an adequate job.
> In other areas, and to some customers, it isn't.
> 
> I cite by way of example, an individual consumer whos only option was nbn
> fixed wireless. The fastest service available to them from any vendor was
> listed as 50/20. (Well, "up to" in small print of course)
> 
> The delivered service - which has been tested with now 4 completely different
> and unrelated RSPs - has been entirely unacceptable, with peak speeds (2-3am)
> reaching a blistering 25Mbps down and 10Mbps up (50%), while peak-use-time
> (pretty much 3pm to 11pm) that drops to as low as 1.2Mbps down and about 2Mbps
> up.
> 
> This isn't uncommon from what I'm hearing.
> 
> The thing that really gets under my skin is that virtually all the public
> reporting on this blames the RSP for under-provisioning CVC. The nbn
> themselves of course can't be reached directly by end-users, and widely,
> loudly and constantly blame RSPs. I have sufficient evidence from different
> suppliers to prove that in some cases this simply is not the case, and it's in
> fact congestion between the POI and the customer (I'm talking here
> specifically with reference to fixed-wireless, but the same problems may exist
> with other technologies).
> 
> Through their ongoing "mis-information" campaign, the end users are getting
> shafted. Many carriers/RSPs are probably happy to maintain the current
> situation because they blame nbn, nbn blame the RSP, and nobody can prove how
> much blame resides with either, and eventually just give up.
> 
> Complaints to the TIO cost us, as an industry. WE have to wear the costs, even
> when it is outside our control. Where WE buy more capacity in an attempt to
> alleviate the congestion, in many cases it does nothing to address the problem
> (because it wasn't our CVC in the first place) so we're getting ripped off by
> nbn just as the customer is.
> 
> The ACCC seem to be doing nothing of any substance. Oh, sure, they're going to
> fund some end-user speed-monitoring devices, but it still doesn't necessarily
> show where the problem is. Sure, they're telling RSPs to advertise realistic
> "peak use" speeds rather than headline "up to" speeds, but we're still not
> addressing the root of the problem.
> 
> Is there any interest, cohesive push, group or collective with any desire to
> bring pressure to bear to increase transparency and actually get the steaming
> pile of sh!t that is the current nbn (company, staff, infrastructure, policy,
> etc, etc) to a position that is actually what was intended?
> 
> I believe it will require political directives. As it stands, there is no
> desire or incentive for nbn to change the way it is, and lots of reasons for
> them to want to continue with the secret, hidden, non-disclosure, maximm
> profit for minimum effort policies they've had for ages.
> 
> We - as industry players and Australian citizens both - deserve better, but I
> don't see it happening unless enough of us make a noise about it.
> 
> (Or should I just resign myself to a world where jamtins and string are the
> peak of technical innovation?)
> 
> R.
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