[AusNOG] NBN Action (potentially semi-political post)

[Matthew Moyle-Croft]

Ross,
Seems a parliamentary report basically agrees that NBNCo should have
someone overseeing them:

http://www.abc.net.au/news/2017-09-29/fixing-nbn-requires-tougher-rules-and-stronger-watchdog/9002802

Seems this would be a good step given the issues already.

MMC

On Thu, Sep 28, 2017 at 6:49 PM, Ross Wheeler <ausnog at rossw.net> wrote:

>
> Really just putting this "out there" for ideas, thoughts, directions...
>
> There is signigicant and growing unrest in the community over the nbn -
> what it's costing, what it's delivering, etc.
>
> In some areas I'm sure it's doing an adequate job.
> In other areas, and to some customers, it isn't.
>
> I cite by way of example, an individual consumer whos only option was nbn
> fixed wireless. The fastest service available to them from any vendor was
> listed as 50/20. (Well, "up to" in small print of course)
>
> The delivered service - which has been tested with now 4 completely
> different and unrelated RSPs - has been entirely unacceptable, with peak
> speeds (2-3am) reaching a blistering 25Mbps down and 10Mbps up (50%), while
> peak-use-time (pretty much 3pm to 11pm) that drops to as low as 1.2Mbps
> down and about 2Mbps up.
>
> This isn't uncommon from what I'm hearing.
>
> The thing that really gets under my skin is that virtually all the public
> reporting on this blames the RSP for under-provisioning CVC. The nbn
> themselves of course can't be reached directly by end-users, and widely,
> loudly and constantly blame RSPs. I have sufficient evidence from different
> suppliers to prove that in some cases this simply is not the case, and it's
> in fact congestion between the POI and the customer (I'm talking here
> specifically with reference to fixed-wireless, but the same problems may
> exist with other technologies).
>
> Through their ongoing "mis-information" campaign, the end users are
> getting shafted. Many carriers/RSPs are probably happy to maintain the
> current situation because they blame nbn, nbn blame the RSP, and nobody can
> prove how much blame resides with either, and eventually just give up.
>
> Complaints to the TIO cost us, as an industry. WE have to wear the costs,
> even when it is outside our control. Where WE buy more capacity in an
> attempt to alleviate the congestion, in many cases it does nothing to
> address the problem (because it wasn't our CVC in the first place) so we're
> getting ripped off by nbn just as the customer is.
>
> The ACCC seem to be doing nothing of any substance. Oh, sure, they're
> going to fund some end-user speed-monitoring devices, but it still doesn't
> necessarily show where the problem is. Sure, they're telling RSPs to
> advertise realistic "peak use" speeds rather than headline "up to" speeds,
> but we're still not addressing the root of the problem.
>
> Is there any interest, cohesive push, group or collective with any desire
> to bring pressure to bear to increase transparency and actually get the
> steaming pile of sh!t that is the current nbn (company, staff,
> infrastructure, policy, etc, etc) to a position that is actually what was
> intended?
>
> I believe it will require political directives. As it stands, there is no
> desire or incentive for nbn to change the way it is, and lots of reasons
> for them to want to continue with the secret, hidden, non-disclosure,
> maximm profit for minimum effort policies they've had for ages.
>
> We - as industry players and Australian citizens both - deserve better,
> but I don't see it happening unless enough of us make a noise about it.
>
> (Or should I just resign myself to a world where jamtins and string are
> the peak of technical innovation?)
>
> R.
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