[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Rhys Cuff (Latrobe I.T)]

I agree Unlimited is Unlimited.

That being said, it certainly wouldn’t hurt to talk to them and explain the situation.

 

 

 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Murat Sener
Sent: Thursday, September 28, 2017 1:49 PM
To: 'Brent Paddon'; James Cunningham
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

 

As long as the data downloaded/uploaded and the internet activity is not illegal then unlimited would stand fair usage normally would cover you for illegal activity.

 

 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Brent Paddon
Sent: Thursday, 28 September 2017 1:46 PM
To: James Cunningham <jjazza26 at gmail.com>
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

 

To me, unlimited means unlimited.  If you didn't mean it, why did you sell it as such?

 

Fair use policies are bogus IMHO.

 

Brent

 

On Thu, Sep 28, 2017 at 1:20 PM, James Cunningham <jjazza26 at gmail.com> wrote:

	Hello Ausnog,

	 

	We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.

	 

	The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our IP transit upstream, which is obviously costing us a fair chunk in IP transit costs.

	 

	We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.

	 

	We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up, or would you increase the customers monthly fee, throttle them, etc?

	 

	Thoughts here would be appreciated.

	 

	Thanks

	 

	James

	
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