[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Brent Paddon]

To me, unlimited means unlimited.  If you didn't mean it, why did you sell
it as such?

Fair use policies are bogus IMHO.

Brent

On Thu, Sep 28, 2017 at 1:20 PM, James Cunningham <jjazza26 at gmail.com>
wrote:

> Hello Ausnog,
>
> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
> e-line service for, and we have given them the service with Unlimited
> Internet data - but subject to fair use.
>
> The customer is smashing the service, 100% of the time, running it at at
> the full 19-20Mbps, 24/7, every single day, including weekends. This is
> resulting in 5-6TB of internet data that they are transferring through us,
> and our IP transit upstream, which is obviously costing us a fair chunk in
> IP transit costs.
>
> We haven't said anything to the customer, but I'm curious to see what
> other people would consider "fair use" of an business grade, unlimited
> Internet service.
>
> We already peer with Megaport and IX-Australia so we try to minimise our
> IP transit costs as much as possible, but this traffic is going directly
> Telstra, and we are loosing out on this particular customer. Do we just
> suck it up, or would you increase the customers monthly fee, throttle them,
> etc?
>
> Thoughts here would be appreciated.
>
> Thanks
>
> James
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20170928/74e9b90d/attachment.html>