[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[James Cunningham]

Hello Ausnog,

We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line
service for, and we have given them the service with Unlimited Internet
data - but subject to fair use.

The customer is smashing the service, 100% of the time, running it at at
the full 19-20Mbps, 24/7, every single day, including weekends. This is
resulting in 5-6TB of internet data that they are transferring through us,
and our IP transit upstream, which is obviously costing us a fair chunk in
IP transit costs.

We haven't said anything to the customer, but I'm curious to see what other
people would consider "fair use" of an business grade, unlimited Internet
service.

We already peer with Megaport and IX-Australia so we try to minimise our IP
transit costs as much as possible, but this traffic is going directly
Telstra, and we are loosing out on this particular customer. Do we just
suck it up, or would you increase the customers monthly fee, throttle them,
etc?

Thoughts here would be appreciated.

Thanks

James
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