[AusNOG] Telstra level 3 help contact

[Russell Langton]

Hi Chris,

I've flicked you a direct email with my details to discuss further.

On Fri, Sep 22, 2017 at 11:20 PM, Chris Hurley <chris at dragonrail.com.au>
wrote:

> Hi all,
>
> Hoping someone can put me in contact with Telstra level 3 help/tech
> support. We have a Telstra TID 50M/50M fibre link in Clayton that has
> worked fine since March but in the past 24 hours it’s become unusable
> except  for 5 minutes bursts at random times.
>
> All support says is the link is up. Until they finally admitted it is
> flapping, “we can’t help so need to escalate. Please leave a laptop
> connected and we’ll get someone to call you back. Beside it so you can help
> diagnose”.
>
> I’ve already spent hours waiting for non-existent call backs. I don’t feel
> like spending another night on site waiting for a mystery call back. Though
> I will be hip all night on a different project so if any one has any ideas
> drop me an email or phone call 0407533109.
>
> Network config is Telstra fibre > Cisco 3845 router > Netgear switch(s)
>
> The network has public Telstra IP to Class C on Cisco router. No changes
> to config on router. Have tried swooping switches, even put  TP-LINK
> Ethernet router in place of the Cisco to check if it was faulty. No luck,
> though the servers on our side of the Cisco do see the usual port scanning
> attempts.
>
>
>
>
> Regards,
>
> Chris Hurley
>
> ******************************************************
> Dragon Rail Pty Ltd     Phone: 1300 730 531
> 74 Allanfield Crescent
> Boronia,  3155 Victoria
> Australia
>
> ******************************************************
>
>
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>
>
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