[AusNOG] Transferring a domain - is this over the top

Tue Sep 5 08:40:25 EST 2017

Glad it is not just me.

Shonky operators are the scourge of the industry.
Can’t we all just play nicely, they don’t own the client anyway, and you never know who you are pissing off or who they know.

Thanks for all the responses.

Regards,

David Vidos
NOVA iT GROUP
1300 NOVA iT (6682 48)

From: Damien Gardner Jnr [mailto:rendrag at rendrag.net]
Sent: Monday, 4 September 2017 4:50 PM
To: David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au>
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Transferring a domain - is this over the top

Ahh, that's very dodgy!

I know (from previous experience) that you can send a fax on company letterhead to TPP stating that their reseller has changed the registrant contact details away without permission, and is refusing to help, and request that they move the service away from the reseller.  They'll then move the domain/service to be directly with TPP.   That said, the last one of those I did was 3-4 years ago, so it's possible the process has changed, with all the changes within TPP in the last few years :(

On 4 September 2017 at 16:47, David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>> wrote:
It is a .com.au

We initially went to TPP as we had the Auth key, but there is basic unused service on it so there internal systems won’t allow a transfer.
So we went to the IT company that bought the business that had managed the domain, thinking it would be a simpler process. – How wrong were we 😊

Since our request, the registrant email address has been changed to the IT company.

Dodgy, dodgy, dodgy

Regards,

David Vidos
NOVA iT GROUP
1300 NOVA iT (6682 48)

From: Damien Gardner Jnr [mailto:rendrag at rendrag.net<mailto:rendrag at rendrag.net>]
Sent: Monday, 4 September 2017 4:40 PM
To: David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>>
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Transferring a domain - is this over the top

If you're asking *them* to do a transfer outbound (how does that even work?), I don't see why you'd have a problem paying them for the time they'll take to do it?.   An outbound transfer would normally be initiated by the receiving registrar, and has basically NOTHING to do with the losing registrar?

Now, if it's a registrar/reseller who has changed the registrant contact address to be something other than the client's authorised address, then it's time for the client to get in touch with them and demand it be changed back.  Otherwise, the client needs to contact TPP in writing and ask them to move it out of the reseller's account, and into a the clients name with TPP directly.  (and lodge a complaint with AuDA, as this is against the rules..)

On 4 September 2017 at 16:24, David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>> wrote:
Email from a company that has our clients domain name under their TPP wholesale account.

Is this reasonable/legal or standard now.
We provided them with the domain auth key and have written authority from the client, also I believe they have since changed the registrant email address.

------------------------------------------------
Please ensure you cover off all due diligence prior to emailing us such matters. Without proof of ownership, signed client confirmation, 100 points of ID and a legal release we will never transfer a service to another provider. You will also incur a porting fee for any service billed on an hourly basis for any work required to take place by a <OUR IT COMPANY> technician in relation to transferring an existing service of $130.00 ex GST per hour with a 1 hour minimum.
------------------------------------------------

Looking forward to your thoughts?

Regards,

David Vidos
Head Honcho | NOVA iT GROUP

[NOVAiTLogoRGB25]

Phone +61 3 9999 3189<tel:+61%203%209999%203189> | Fax +61 9999 3190 | Mobile 0410 541 625 | Service Desk 1300 NOVA iT (6682 48)
E-Mail david.vidos at novaitgroup.com.au<mailto:david.vidos at novaitgroup.com.au> | Website www.novaitgroup.com.au<http://www.novaitgroup.com.au/>
Head Office Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083

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--

Damien Gardner Jnr
VK2TDG. Dip EE. GradIEAust
rendrag at rendrag.net<mailto:rendrag at rendrag.net> -  http://www.rendrag.net/
--
We rode on the winds of the rising storm,
 We ran to the sounds of thunder.
We danced among the lightning bolts,
 and tore the world asunder

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--

Damien Gardner Jnr
VK2TDG. Dip EE. GradIEAust
rendrag at rendrag.net<mailto:rendrag at rendrag.net> -  http://www.rendrag.net/
--
We rode on the winds of the rising storm,
 We ran to the sounds of thunder.
We danced among the lightning bolts,
 and tore the world asunder
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