[AusNOG] Transferring a domain - is this over the top

[David Vidos - NOVA iT GROUP]

Email from a company that has our clients domain name under their TPP wholesale account.

Is this reasonable/legal or standard now.
We provided them with the domain auth key and have written authority from the client, also I believe they have since changed the registrant email address.

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Please ensure you cover off all due diligence prior to emailing us such matters. Without proof of ownership, signed client confirmation, 100 points of ID and a legal release we will never transfer a service to another provider. You will also incur a porting fee for any service billed on an hourly basis for any work required to take place by a <OUR IT COMPANY> technician in relation to transferring an existing service of $130.00 ex GST per hour with a 1 hour minimum.
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Looking forward to your thoughts?

Regards,

David Vidos
Head Honcho | NOVA iT GROUP

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Phone +61 3 9999 3189 | Fax +61 9999 3190 | Mobile 0410 541 625 | Service Desk 1300 NOVA iT (6682 48)
E-Mail david.vidos at novaitgroup.com.au<mailto:david.vidos at novaitgroup.com.au> | Website www.novaitgroup.com.au<http://www.novaitgroup.com.au/>
Head Office Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083

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