[AusNOG] Recovering "disconnected" POTS number??

[John Lindsay]

There have been numerous statements that this situation can’t happen and yet it does.

And yes, get them to talk to the TIO. 

John Lindsay
johnslindsay at mac.com
+61403577711

> On 28 Nov 2017, at 2:26 pm, Ross Wheeler <ausnog at rossw.net> wrote:
> 
> 
> 
>> Possibly ask telstra for a exchange based diversion.
> 
> They tried this first thing aparantly. The person on the other end of the phone said that the number is "gone" and that they cannot do an exchange based divert. I think this sounds like "level 1 helldesk being obnoxious and complainant not knowing any better".
> 
> A little more information - it appears this is the "your 18 months are up, we are now disconnectings your stuff" because nbn was ready in this area 18 months ago.
> 
> The building this business runs from does not have nbn connected or available to the occupants, it has been "caught up in" the process of killing off those who "should have moved by now".
> 
> The building is supplied internet via another (wireless) provider.
> 
> The customer says that they've had this number, and a telstra service for over 40 years, but according to telstra (now) "they don't exist".
> 
> I've suggested they call the tio immediately, at least they should be put in touch with someone in telstra who is a bit above a level-1 script reader, and may be able to resolve it in short order. Even if it is only reinstating the number and doing a divert. (Then we can port it out).
> 
> Thanks for the assistance from everyone.
> 
> R.
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