[AusNOG] Recovering "disconnected" POTS number??

Ross Wheeler ausnog at rossw.net
Tue Nov 28 14:56:41 EST 2017

> Possibly ask telstra for a exchange based diversion.

They tried this first thing aparantly. The person on the other end of the phone 
said that the number is "gone" and that they cannot do an exchange based 
divert. I think this sounds like "level 1 helldesk being obnoxious and 
complainant not knowing any better".

A little more information - it appears this is the "your 18 months are up, we 
are now disconnectings your stuff" because nbn was ready in this area 18 months 

The building this business runs from does not have nbn connected or available 
to the occupants, it has been "caught up in" the process of killing off those 
who "should have moved by now".

The building is supplied internet via another (wireless) provider.

The customer says that they've had this number, and a telstra service for over 
40 years, but according to telstra (now) "they don't exist".

I've suggested they call the tio immediately, at least they should be put in 
touch with someone in telstra who is a bit above a level-1 script reader, and 
may be able to resolve it in short order. Even if it is only reinstating the 
number and doing a divert. (Then we can port it out).

Thanks for the assistance from everyone.


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