[AusNOG] Outlook.com, Live.com, Hotmail.com Support

[Benjamin Ricardo]

Hi again,

Getting a few requests for this through so I thought I'd post back the information I needed.



See below. Apologies to those using text browsers.



Ben



******************************************************************************

From: Anthony Spruce [mailto:anthony.spruce at serversaustralia.com.au]
Sent: Monday, 27 November 2017 11:46 AM
To: Benjamin Ricardo <ben.ricardo at acs.com.au<mailto:ben.ricardo at acs.com.au>>
Subject: Re: Outlook.com, Live.com, Hotmail.com Support



Hey Ben,



From a KB I wrote up a while ago.



Microsoft has two separate portals, for delists, where someone is blocked. It is generally wise to check both in the case of an issue.

Sample Email:

xyz at outlook.com<mailto:xyz at outlook.com>

(ultimately generated from user at domain.com<mailto:user at domain.com>)

host mx4.hotmail.com [65.55.33.119]

SMTP error from remote mail server after pipelined MAIL FROM:<user at domain.com<mailto:user at domain.com>> SIZE=11198:

550 SC-001 (COL004-MC5F26) Unfortunately, messages from 123.123.123.123 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.


For emails blocked by Hotmail/Outlook.com

https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635900597399910848

title<https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635900597399910848>

support.microsoft.com

Try Microsoft Edge A fast and secure browser that's designed for Windows 10 No thanks Get started




For emails blocked by Office365 Users.

https://sender.office.com<https://sender.office.com/>

Delist IP - Delist IP<https://sender.office.com/>

sender.office.com

If you're trying to send mail to an Office 365 recipient and the mail has been rejected because of your sending IP address, follow these steps to submit a delisting ...






Delisting will generally take 24-48 hours, and will be visible within postmaster.live.com/snds<http://postmaster.live.com/snds>.

Smart Network Data Services<http://postmaster.live.com/snds>

postmaster.live.com

Outlook.com Smart Network Data Services Deliverability to Outlook.com is based on your reputation. The Outlook.com Smart Network Data Services (SNDS ...






-------------------------------------------------------------------------------------------------------------


*************************************************************************************





-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Benjamin Ricardo
Sent: Monday, 27 November 2017 11:51 AM
To: ausnog at ausnog.net
Subject: Re: [AusNOG] Outlook.com, Live.com, Hotmail.com Support



Thanks all

Problem solved. +1 beer for Area9 and Servers Australia legends.





-----Original Message-----

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Benjamin Ricardo

Sent: Monday, 27 November 2017 11:42 AM

To: ausnog at ausnog.net<mailto:ausnog at ausnog.net>

Subject: [AusNOG] Outlook.com, Live.com, Hotmail.com Support



Hi All,

I’ve got an issue with a mail server blacklisting at Microsoft (and only M/S –everyone else is the world seems happy to talk to us).

I’ve dealt with this before (quite a number of years ago) but I can’t lay my hands on the support form/contact method for raising this.



Can anyone put me out of my misery and send me a contact email or form or something to raise this with them?



Thanks for any help you can provide, I'll just be searching away here until I go completely crazy in the meantime....



Ben



Ben Ricardo | Senior Technician | M Net&SysAdmin, MCITP-SA, CEH, ITIL Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |

P: 02 4365 2727 | F: 02 4365 2304 | E: ben.ricardo at acs.com.au<mailto:ben.ricardo at acs.com.au>

W: www.acs.net.au<http://www.acs.net.au> | Twitter: @austcompso Please consider the environment before printing this e-mail.

**********************************************************************

This message is intended for the addressee named and may contain privileged information or confidential information or both. If you are not the intended recipient please delete it and notify the sender.

**********************************************************************



_______________________________________________

AusNOG mailing list

AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>

http://lists.ausnog.net/mailman/listinfo/ausnog

_______________________________________________

AusNOG mailing list

AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>

http://lists.ausnog.net/mailman/listinfo/ausnog
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20171127/55b0488c/attachment.html>