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<p class="MsoPlainText">Hi again,<o:p></o:p></p>
<p class="MsoPlainText">Getting a few requests for this through so I thought I'd post back the information I needed.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">See below. Apologies to those using text browsers.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Ben<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">******************************************************************************<o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Spruce [<a href="mailto:anthony.spruce@serversaustralia.com.au">mailto:anthony.spruce@serversaustralia.com.au</a>]
<br>
<b>Sent:</b> Monday, 27 November 2017 11:46 AM<br>
<b>To:</b> Benjamin Ricardo <<a href="mailto:ben.ricardo@acs.com.au">ben.ricardo@acs.com.au</a>><br>
<b>Subject:</b> Re: Outlook.com, Live.com, Hotmail.com Support</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Hey Ben,</span><o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">From a KB I wrote up a while ago.</span><o:p></o:p></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Microsoft has two separate portals, for delists, where someone is blocked. It is generally wise to check both in the case of an issue.</span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Sample Email:</span><o:p></o:p></p>
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<p class="xmsonormal"><code><span style="font-size:10.0pt"><a href="mailto:xyz@outlook.com">xyz@outlook.com</a></span></code><o:p></o:p></p>
<p class="xmsonormal"><code><span style="font-size:10.0pt">(ultimately generated from
<a href="mailto:user@domain.com">user@domain.com</a>)</span></code><o:p></o:p></p>
<p class="xmsonormal"><code><span style="font-size:10.0pt">host mx4.hotmail.com [65.55.33.119]</span></code><o:p></o:p></p>
<p class="xmsonormal"><code><span style="font-size:10.0pt">SMTP error from remote mail server after pipelined MAIL FROM:<<a href="mailto:user@domain.com">user@domain.com</a>> SIZE=11198:</span></code><o:p></o:p></p>
<p class="xmsonormal"><code><span style="font-size:10.0pt">550</span></code> <code><span style="font-size:10.0pt">SC-001</span></code> <code><span style="font-size:10.0pt">(COL004-MC5F26) Unfortunately, messages from 123.123.123.123</span></code> <code><span style="font-size:10.0pt">weren't
sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to
<a href="http://mail.live.com/mail/troubleshooting.aspx#errors">http://mail.live.com/mail/troubleshooting.aspx#errors</a>.</span></code><o:p></o:p></p>
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<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">For emails blocked by Hotmail/Outlook.com</span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635900597399910848" id="LPlnk707182"><span style="color:#3B73AF">https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635900597399910848</span></a></span><o:p></o:p></p>
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<p class="xmsonormal" style="margin-top:15.0pt"><span style="font-size:16.0pt;font-family:"Segoe UI Light",sans-serif;color:#0078D7"><a href="https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635900597399910848" target="_blank">title</a></span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:10.5pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">support.microsoft.com</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:15.0pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">Try Microsoft Edge A fast and secure browser that's designed for Windows 10 No thanks Get started</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">For emails blocked by Office365 Users.</span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="https://sender.office.com/" id="LPlnk726995"><span style="color:#3B73AF">https://sender.office.com</span></a></span><o:p></o:p></p>
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<p class="xmsonormal" style="margin-top:15.0pt"><span style="font-size:16.0pt;font-family:"Segoe UI Light",sans-serif;color:#0078D7"><a href="https://sender.office.com/" target="_blank">Delist IP - Delist IP</a></span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:10.5pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">sender.office.com</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:15.0pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">If you're trying to send mail to an Office 365 recipient and the mail has been rejected because of your sending
IP address, follow these steps to submit a delisting ...</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"> </span><o:p></o:p></p>
<p style="margin-top:7.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Delisting will generally take 24-48 hours, and will be visible within <a href="http://postmaster.live.com/snds" id="LPlnk646116"><span style="color:#3B73AF">postmaster.live.com/snds</span></a>.</span><o:p></o:p></p>
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<p class="xmsonormal" style="margin-top:15.0pt"><span style="font-size:16.0pt;font-family:"Segoe UI Light",sans-serif;color:#0078D7"><a href="http://postmaster.live.com/snds" target="_blank">Smart Network Data Services</a></span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:10.5pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">postmaster.live.com</span><o:p></o:p></p>
<p class="xmsonormal" style="margin-top:15.0pt;line-height:15.0pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">Outlook.com Smart Network Data Services Deliverability to Outlook.com is based on your reputation. The Outlook.com
Smart Network Data Services (SNDS ...</span><o:p></o:p></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-------------------------------------------------------------------------------------------------------------<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal">*************************************************************************************<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><span lang="EN-US" style="mso-fareast-language:EN-AU">-----Original Message-----<br>
From: AusNOG [mailto:ausnog-bounces@lists.ausnog.net] On Behalf Of Benjamin Ricardo<br>
Sent: Monday, 27 November 2017 11:51 AM<br>
To: ausnog@ausnog.net<br>
Subject: Re: [AusNOG] Outlook.com, Live.com, Hotmail.com Support</span></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thanks all<o:p></o:p></p>
<p class="MsoPlainText">Problem solved. +1 beer for Area9 and Servers Australia legends.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<o:p></o:p></p>
<p class="MsoPlainText">From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net"><span style="color:windowtext;text-decoration:none">mailto:ausnog-bounces@lists.ausnog.net</span></a>] On Behalf Of Benjamin Ricardo<o:p></o:p></p>
<p class="MsoPlainText">Sent: Monday, 27 November 2017 11:42 AM<o:p></o:p></p>
<p class="MsoPlainText">To: <a href="mailto:ausnog@ausnog.net"><span style="color:windowtext;text-decoration:none">ausnog@ausnog.net</span></a><o:p></o:p></p>
<p class="MsoPlainText">Subject: [AusNOG] Outlook.com, Live.com, Hotmail.com Support<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Hi All,<o:p></o:p></p>
<p class="MsoPlainText">I’ve got an issue with a mail server blacklisting at Microsoft (and only M/S –everyone else is the world seems happy to talk to us).
<o:p></o:p></p>
<p class="MsoPlainText">I’ve dealt with this before (quite a number of years ago) but I can’t lay my hands on the support form/contact method for raising this.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Can anyone put me out of my misery and send me a contact email or form or something to raise this with them?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thanks for any help you can provide, I'll just be searching away here until I go completely crazy in the meantime....<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Ben<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Ben Ricardo | Senior Technician | M Net&SysAdmin, MCITP-SA, CEH, ITIL Australian Computer Solutions Pty Ltd | 2/28 Barralong Rd Erina NSW 2250 |<o:p></o:p></p>
<p class="MsoPlainText">P: 02 4365 2727 | F: 02 4365 2304 | E: <a href="mailto:ben.ricardo@acs.com.au">
<span style="color:windowtext;text-decoration:none">ben.ricardo@acs.com.au</span></a><o:p></o:p></p>
<p class="MsoPlainText">W: <a href="http://www.acs.net.au"><span style="color:windowtext;text-decoration:none">www.acs.net.au</span></a> | Twitter: @austcompso Please consider the environment before printing this e-mail.<o:p></o:p></p>
<p class="MsoPlainText">**********************************************************************<o:p></o:p></p>
<p class="MsoPlainText">This message is intended for the addressee named and may contain privileged information or confidential information or both. If you are not the intended recipient please delete it and notify the sender.<o:p></o:p></p>
<p class="MsoPlainText">**********************************************************************<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">_______________________________________________<o:p></o:p></p>
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