[AusNOG] Mobile porting gone wrong

[Dino Sosic]

Indeed, probably doesn’t belong on AusNOG, but you guys are so good I couldn’t resist ☺
Thanks all for all the prompts.

Cheers
Dino


From: Robert Hudson [mailto:hudrob at gmail.com]
Sent: Friday, 24 November 2017 11:33 AM
To: James Warne <jwarne at vigilant.it>
Cc: Mark Smith <markzzzsmith at gmail.com>; Dino Sosic <Dino.Sosic at datacom.com.au>; <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Mobile porting gone wrong

Yep - the party carrying out the port (to whom the service is moving) are responsible for the process.

Understandably, as you can imagine it's not exactly commercially sensible for the party losing the service to put money into a process that loses them a customer.

The TIO will only get involved if you've made a decent attempt to resolve the issue but are unable to gain satisfaction.

Does this belong on AusNOG?  Potentially not.  But here we are. :)

On 24 November 2017 at 11:30, James Warne <jwarne at vigilant.it<mailto:jwarne at vigilant.it>> wrote:
Hey,

You need to contact the Mobile Number Portability Department at Optus.

If the port had completed properly the Vodafone SIM would not be connecting to the network.

Cheers,

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Mark Smith
Sent: Thursday, 23 November 2017 8:11 PM
To: Dino Sosic <Dino.Sosic at datacom.com.au<mailto:Dino.Sosic at datacom.com.au>>
Cc: <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>> <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
Subject: Re: [AusNOG] Mobile porting gone wrong

TIO

On 23 Nov. 2017 7:33 pm, "Dino Sosic" <Dino.Sosic at datacom.com.au<mailto:Dino.Sosic at datacom.com.au>> wrote:
Hey guys,

If i moved a mobile number from vodafone to optus but still have issues with getting short codes and also sms sent from vodafone network, who should be able to fix that? New carrier or old one?
Short codes and sms both are still recieved on old vodafone sim. Obviously both carriers are pointimg fingers i just dont know enough about porting process to pressure on or the other.

Much appreciated
Dino


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