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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Indeed, probably doesn’t belong on AusNOG, but you guys are so good I couldn’t resist
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">J</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thanks all for all the prompts.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Dino<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Robert Hudson [mailto:hudrob@gmail.com]
<br>
<b>Sent:</b> Friday, 24 November 2017 11:33 AM<br>
<b>To:</b> James Warne <jwarne@vigilant.it><br>
<b>Cc:</b> Mark Smith <markzzzsmith@gmail.com>; Dino Sosic <Dino.Sosic@datacom.com.au>; <ausnog@lists.ausnog.net> <ausnog@lists.ausnog.net><br>
<b>Subject:</b> Re: [AusNOG] Mobile porting gone wrong<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Yep - the party carrying out the port (to whom the service is moving) are responsible for the process.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Understandably, as you can imagine it's not exactly commercially sensible for the party losing the service to put money into a process that loses them a customer.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The TIO will only get involved if you've made a decent attempt to resolve the issue but are unable to gain satisfaction.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Does this belong on AusNOG? Potentially not. But here we are. :)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 24 November 2017 at 11:30, James Warne <<a href="mailto:jwarne@vigilant.it" target="_blank">jwarne@vigilant.it</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hey,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You need to contact the Mobile Number Portability Department at Optus.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If the port had completed properly the Vodafone SIM would not be connecting to the network.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Cheers,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Mark Smith<br>
<b>Sent:</b> Thursday, 23 November 2017 8:11 PM<br>
<b>To:</b> Dino Sosic <<a href="mailto:Dino.Sosic@datacom.com.au" target="_blank">Dino.Sosic@datacom.com.au</a>><br>
<b>Cc:</b> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>><br>
<b>Subject:</b> Re: [AusNOG] Mobile porting gone wrong</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">TIO<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On 23 Nov. 2017 7:33 pm, "Dino Sosic" <<a href="mailto:Dino.Sosic@datacom.com.au" target="_blank">Dino.Sosic@datacom.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Hey guys,<br>
<br>
If i moved a mobile number from vodafone to optus but still have issues with getting short codes and also sms sent from vodafone network, who should be able to fix that? New carrier or old one?
<br>
Short codes and sms both are still recieved on old vodafone sim. Obviously both carriers are pointimg fingers i just dont know enough about porting process to pressure on or the other.<br>
<br>
Much appreciated<br>
Dino</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><o:p> </o:p></p>
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