[AusNOG] ADSL SLA Reference Material Required

[Paul Wilkins]

Just my 2c, SLAs without consequences are meaningless. For instance, a 99%
SLA, with a pro rata rebate in case of failure is not as good as it sounds.
Under those terms, a 99% SLA is perfectly achievable, even if it is
consumer ADSL.

Kind regards

Paul Wilkins

On 20 March 2017 at 16:55, Cameron Murray <cameron.murray at gmail.com> wrote:

> Thanks Everyone for the replies - Re-Affirmed what I already knew so it
> will be an interesting discussion tomorrow.
>
> On Mon, Mar 20, 2017 at 3:43 PM, Noel Butler <noel.butler at ausics.net>
> wrote:
>
>> On 20/03/2017 15:31, Guy Ellis wrote:
>>
>> Cameron,
>>
>> I think you will need 3G/LTE failover to get that.
>> ICOB failures can take a DSL line out for several days.
>>
>> Regards,
>>  - Guy.
>>
>> (ICOB = In Case Of Backhoe ;-)
>>
>>
>> and clumsy telstra techs
>>
>> ADSL can be very reliable, I've had over a YEAR without a drop out,
>> typically over the years only loose DSL when powers out and UPS gets
>> exhausted - until last Friday bout 4pm, when I started having consecutive
>> dropouts, yanked the gear off, tested the line, got serious foreign
>> battery, reported it, have to tolerate it till Thursday... But I know the
>> guys were working in the pit at end of street from 330 till 430...
>>
>> So a 99% SLA (365 days) usually would work well in my case (4 days
>> outage), except the fact the weekend (6 days) was in the road, theyd still
>> meet that, in fact they still might if they fix it tomorrow *cough*  :)
>>
>>
>> --
>>
>> Kind Regards,
>>
>> Noel Butler
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