[AusNOG] Commander Support Manager Details Needed

David Vidos - NOVA iT GROUP David.Vidos at novaitgroup.com.au
Wed Mar 1 16:31:32 EST 2017


Thanks Roger.
I received a call and everything has been sorted.

I guess the first level gate keeper customer resolutions team doesn’t have a way to escalate when an out of the ordinary request comes through.

Regards,

David Vidos
NOVA iT GROUP
Melbourne - Australia

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of John England
Sent: Wednesday, 1 March 2017 4:04 PM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Commander Support Manager Details Needed

Yep they have a good sales team………. that’s about it. And when I say good I mean politely lying.

Cheers.

John England
Managing Director

BitWave Networks Pty Ltd
243 Clarinda Street
Parkes, NSW, 2870
Ph: (02) 6863 4466

[FB-FindUsonFacebook-online-100]<https://www.facebook.com/bitwavenetworks/>

[email logo]

[MCP_2013(rgb)]     [ucwa_small]

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Burt Mascareigne
Sent: Wednesday, 1 March 2017 3:55 PM
To: Greg Lipschitz <Greg at thesummitgroup.com.au<mailto:Greg at thesummitgroup.com.au>>; Roger Lienert <Roger.Lienert at vocus.com.au<mailto:Roger.Lienert at vocus.com.au>>; David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>>; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Commander Support Manager Details Needed

I have a genuine question.

Does anyone have a “GOOD” experience with Commander. No facetiousness, I am genuinely curious.  ALL I.T. tech’s from various companies I talk with, have never said, “Commander, Great guys”

I just feel like I’m bumping into the wrong people…



Regards,


Burt Mascareigne
Mobile 0414 450 962   Office (02) 9965 5422
Address Level 19, 1 O’Connell Street, Sydney NSW 2000
Web http://www.stormnetwork.com.au<http://www.stormnetwork.com.au/>
[01-300x70]


From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Greg Lipschitz
Sent: Wednesday, 1 March 2017 3:24 PM
To: Roger Lienert <Roger.Lienert at vocus.com.au<mailto:Roger.Lienert at vocus.com.au>>; David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>>; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Commander Support Manager Details Needed

Demand a Commander!


Greg Lipschitz

 |

Founder & CEO

 |

Summit Internet


Greg at thesummitgroup.com.au<mailto:Greg at thesummitgroup.com.au>

summitinternet.com.au<http://summitinternet.com.au>

1300 049 749<tel:1300%20049%20749>


Level 1, 39 Railway Road, Blackburn VIC 3130<https://www.google.com.au/maps/place/The+Summit+Group+(Australia)+Pty+Ltd/@-37.8195827,145.1485403,17z/data=!3m1!4b1!4m7!1m4!3m3!1s0x6ad638b2d1d03e19:0xfb75608e0ae9e67e!2sThe+Summit+Group+(Australia)+Pty+Ltd!3b1!3m1!1s0x6ad638b2d1d03e19:0xfb75608e0ae9e67e>


[cid:image013.png at 01D292A8.AD5A4120][cid:image014.png at 01D292A8.AD5A4120]

[cid:image015.jpg at 01D292A8.AD5A4120]

[Summit Internet]<http://summitinternet.com.au>

[cid:image017.jpg at 01D292A8.AD5A4120]



From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Roger Lienert
Sent: Wednesday, 1 March 2017 2:07 PM
To: David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>>; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Commander Support Manager Details Needed

Hi David,

I will organise for somebody to contact you off list.


Regards,
Roger

From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> on behalf of David Vidos - NOVA iT GROUP <David.Vidos at novaitgroup.com.au<mailto:David.Vidos at novaitgroup.com.au>>
Date: Wednesday, 1 March 2017 1:51 pm
To: "ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>" <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
Subject: [AusNOG] Commander Support Manager Details Needed

Hi Guys,

Does anyone have direct contact details for a Commander Support Manager?

I have been banging my head against a brick wall for the last few weeks trying to get a simple response.
Broken promises and misleading information over and over for the customer resolutions team.

Hope someone can help.

Ping me offlist.

Regards,

David Vidos
Head Honcho | NOVA iT GROUP

[OVAiTLogoRGB25]

Phone +61 3 9999 3189 | Fax +61 9999 3190 | Mobile 0410 541 625 | Service Desk 1300 NOVA iT (6682 48)
E-Mail david.vidos at novaitgroup.com.au<mailto:david.vidos at novaitgroup.com.au> | Website www.novaitgroup.com.au<http://www.novaitgroup.com.au/>
Head Office Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083

Connect with us on Social Media!
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CEO & Chairman

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