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<p class="MsoNormal"><a name="_MailEndCompose"><span style="mso-fareast-language:EN-US">Thanks Roger.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">I received a call and everything has been sorted.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US">I guess the first level gate keeper customer resolutions team doesn’t have a way to escalate when an out of the ordinary request comes through.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose">David Vidos<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose">NOVA iT GROUP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose">Melbourne - Australia<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>John England<br>
<b>Sent:</b> Wednesday, 1 March 2017 4:04 PM<br>
<b>To:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Commander Support Manager Details Needed<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Yep they have a good sales team………. that’s about it. And when I say good I mean politely lying.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Cheers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">John England<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Managing Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">BitWave Networks Pty Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">243 Clarinda Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Parkes, NSW, 2870<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ph: (02) 6863 4466<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/bitwavenetworks/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="100" height="18" style="width:1.0416in;height:.1875in" id="Picture_x0020_5" src="cid:image008.png@01D292A8.AD5A4120" alt="FB-FindUsonFacebook-online-100"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Burt Mascareigne<br>
<b>Sent:</b> Wednesday, 1 March 2017 3:55 PM<br>
<b>To:</b> Greg Lipschitz <<a href="mailto:Greg@thesummitgroup.com.au">Greg@thesummitgroup.com.au</a>>; Roger Lienert <<a href="mailto:Roger.Lienert@vocus.com.au">Roger.Lienert@vocus.com.au</a>>; David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au">David.Vidos@novaitgroup.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Commander Support Manager Details Needed<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I have a genuine question.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Does anyone have a “GOOD” experience with Commander. No facetiousness, I am genuinely curious. ALL I.T. tech’s from various companies I talk with, have never said, “Commander, Great guys”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I just feel like I’m bumping into the wrong people…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Burt Mascareigne<br>
Mobile</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> 0414 450 962 <b>Office</b> (02) 9965 5422<br>
<b>Address</b> Level 19, 1 O’Connell Street, Sydney NSW 2000<br>
<b>Web</b> <a href="http://www.stormnetwork.com.au/"><span style="color:#1F497D">http://www.stormnetwork.com.au</span></a><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="133" height="31" style="width:1.3854in;height:.3229in" id="Picture_x0020_1" src="cid:image012.png@01D292A8.AD5A4120" alt="01-300x70"></span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Greg Lipschitz<br>
<b>Sent:</b> Wednesday, 1 March 2017 3:24 PM<br>
<b>To:</b> Roger Lienert <<a href="mailto:Roger.Lienert@vocus.com.au">Roger.Lienert@vocus.com.au</a>>; David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au">David.Vidos@novaitgroup.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Commander Support Manager Details Needed<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Demand a Commander!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#000001">Greg Lipschitz<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#000001"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#000001">Founder & CEO<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#000001"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#000001">Summit Internet<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="mailto:Greg@thesummitgroup.com.au" target="_blank"><strong><span style="font-family:"Arial",sans-serif;color:#253374;font-weight:normal">Greg@thesummitgroup.com.au</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="http://summitinternet.com.au" target="_blank"><strong><span style="font-family:"Arial",sans-serif;color:#253374;font-weight:normal">summitinternet.com.au</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="tel:1300%20049%20749" target="_blank"><strong><span style="font-family:"Arial",sans-serif;color:#000001;font-weight:normal;text-decoration:none">1300 049 749</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="https://www.google.com.au/maps/place/The+Summit+Group+(Australia)+Pty+Ltd/@-37.8195827,145.1485403,17z/data=!3m1!4b1!4m7!1m4!3m3!1s0x6ad638b2d1d03e19:0xfb75608e0ae9e67e!2sThe+Summit+Group+(Australia)+Pty+Ltd!3b1!3m1!1s0x6ad638b2d1d03e19:0xfb75608e0ae9e67e" target="_blank"><strong><span style="font-family:"Arial",sans-serif;color:#000001;font-weight:normal;text-decoration:none">Level 1, 39 Railway Road, Blackburn VIC 3130</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Roger Lienert<br>
<b>Sent:</b> Wednesday, 1 March 2017 2:07 PM<br>
<b>To:</b> David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au">David.Vidos@novaitgroup.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Commander Support Manager Details Needed<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hi David,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I will organise for somebody to contact you off list.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Roger<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From: </span></b><span lang="EN-US" style="color:black">AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of David Vidos - NOVA iT GROUP <<a href="mailto:David.Vidos@novaitgroup.com.au">David.Vidos@novaitgroup.com.au</a>><br>
<b>Date: </b>Wednesday, 1 March 2017 1:51 pm<br>
<b>To: </b>"<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>" <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br>
<b>Subject: </b>[AusNOG] Commander Support Manager Details Needed</span><span lang="EN-US" style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">Hi Guys,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Does anyone have direct contact details for a Commander Support Manager?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have been banging my head against a brick wall for the last few weeks trying to get a simple response.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Broken promises and misleading information over and over for the customer resolutions team.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Hope someone can help.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Ping me offlist.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A">David Vidos</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Head Honcho |
<b>NOVA iT GROUP</b></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"><br>
<img border="0" width="212" height="63" style="width:2.2083in;height:.6562in" id="_x0000_i1034" src="cid:image018.jpg@01D292A8.AD5A4120" alt="OVAiTLogoRGB25"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Phone</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"> +61 3 9999 3189 |
<b>Fax</b> +61 9999 3190 | </span><b><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A">Mobile</span></b><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A"> 0410 541 625</span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"> |
<b>Service Desk</b> 1300 NOVA iT (6682 48)</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">E-Mail</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">
</span><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A"><a href="mailto:david.vidos@novaitgroup.com.au"><span style="color:#E36C0A">david.vidos@novaitgroup.com.au</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"> |
<b>Website</b> <a href="http://www.novaitgroup.com.au/"><span style="color:#7F7F7F">www.novaitgroup.com.au</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Head Office
</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A">Connect with us on Social Media!</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://www.facebook.com/novaitgroup"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x005f_x0020_4" src="cid:image019.png@01D292A8.AD5A4120" alt="b"></span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">
</span><span lang="EN-US"><a href="https://twitter.com/novaitgroup"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x005f_x0020_3" src="cid:image020.png@01D292A8.AD5A4120" alt="witter"></span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">
</span><span lang="EN-US"><a href="https://www.instagram.com/novaitgroup/"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x005f_x0020_6" src="cid:image021.jpg@01D292A8.AD5A4120" alt="nstagram"></span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F">
</span><span lang="EN-US"><a href="https://au.linkedin.com/in/davidvidos"><span style="font-size:10.0pt;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x005f_x0020_7" src="cid:image022.png@01D292A8.AD5A4120" alt="inkedin"></span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F"><img border="0" width="163" height="68" style="width:1.6979in;height:.7083in" id="Picture_x005f_x0020_5" src="cid:image023.jpg@01D292A8.AD5A4120" alt="ogo_landscape_VIC"><br>
<b>CEO & Chairman</b></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
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