[AusNOG] NBN/ACMA fines etc

[James Hodgkinson]

If the customer got an email like that, I'd wager it's Telstra trying to "fire the customer" ... sometimes it's worth losing a small profit to avoid large support costs ;)

James

On Fri, 22 Dec 2017, at 09:47, paul+ausnog at oxygennetworks.com.au wrote:
> Jeeze Mike, next thing you will want Toll road owners to reduce the toll 
> if your trip times don't meet an SLA, something else that will never 
> ever happen.
> 
> NBN is exempt from everything, they are government owned, it's just 
> Telstra V2 isn't it ?
> 
> We had a customer the other day who was sent an email from Telstra 
> saying that they could cancel their contract and get a refund because 
> their 100/40 NBN FTTN service could only operate at 94.939Mbit/s down 
> and 42.478Mbit/s up.
> What is the world coming to where you can't even accept there is a 5% 
> overhead on an Internet connection and have to let customers out of 
> their contract because of it and offer refunds, the refund was $0.91 
> btw.....laughable.
> 
> Seriously.....
> 
> Merry Christmas and Happy New Year to all BTW
> 
> Regards
> Paul
> 
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of 
> mike at ozonline.com.au
> Sent: Friday, 22 December 2017 10:36 AM
> To: AusNOG
> Subject: [AusNOG] NBN/ACMA fines etc
> 
> Here's an idea,
> 
> Why doesn't the ACMA require NBN to provide a service status page that 
> an NBN user can key their address into and it shows :-
> 
> a) if the user's CVC has suffered congestion in the past 24 hours; and
> 
> b) if NBN network congestion has impacted the user's service in the last 
> 24 hours?
> 
> This would clarify for users and us whether a problem arises from NBN 
> congestion, upstreams purchasing insufficient CVC or access/CPE issues.
> 
> Of course another question then arises, is NBN even subject to the ACMA 
> or is it exempt in the same way it is exempt from TIO?
> 
> Regards
> 
> Michael
> Australia On Line.
> 
> 
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