[AusNOG] NBN/ACMA fines etc

[paul+ausnog at oxygennetworks.com.au]

Jeeze Mike, next thing you will want Toll road owners to reduce the toll if your trip times don't meet an SLA, something else that will never ever happen.

NBN is exempt from everything, they are government owned, it's just Telstra V2 isn't it ?

We had a customer the other day who was sent an email from Telstra saying that they could cancel their contract and get a refund because their 100/40 NBN FTTN service could only operate at 94.939Mbit/s down and 42.478Mbit/s up.
What is the world coming to where you can't even accept there is a 5% overhead on an Internet connection and have to let customers out of their contract because of it and offer refunds, the refund was $0.91 btw.....laughable.

Seriously.....

Merry Christmas and Happy New Year to all BTW

Regards
Paul

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of mike at ozonline.com.au
Sent: Friday, 22 December 2017 10:36 AM
To: AusNOG
Subject: [AusNOG] NBN/ACMA fines etc

Here's an idea,

Why doesn't the ACMA require NBN to provide a service status page that an NBN user can key their address into and it shows :-

a) if the user's CVC has suffered congestion in the past 24 hours; and

b) if NBN network congestion has impacted the user's service in the last 24 hours?

This would clarify for users and us whether a problem arises from NBN congestion, upstreams purchasing insufficient CVC or access/CPE issues.

Of course another question then arises, is NBN even subject to the ACMA or is it exempt in the same way it is exempt from TIO?

Regards

Michael
Australia On Line.


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