[AusNOG] Internet Outages in Brisbane area

[Bryan O'Reilly]

Dial Before You Dig and engage a cable indentifier company. 

A lot
cheaper than the cost of rectification this Utility will now be required
to pay. 

www.1100.com.au 

---

Kind regards,

Bryan O'Reilly
Founder -
Telco Independent Consulting
www.telcoindependent.com.au
0419 632
098

30+ years experience to provide YOUR business with independent
advice.

On Tue, 19 Dec 2017 10:04:28 +1100,
"paul+ausnog at oxygennetworks.com.au"  wrote:  

Hi Chris, 

It's a fair
point you raise, but it's a 2 way street, contractors would be operating
off diagrams which the carriers need to keep up to date, if something
was incorrect and then they dug a cable up it's not their fault, but I
agree, there should be something to penalise cowboys. 

The other issue
is around what Bevan said about path diversity, with the constant
driving down of costs how many carriers are cutting corners and not
implementing redundancy and diverse paths when they should?, even if
they aren't paid for it diversity shouldn't really be an option for any
carrier network, or at least for those who care about their customers.


Regards 

Paul 

FROM: AusNOG [mailto:ausnog-bounces at lists.ausnog.net]
ON BEHALF OF Christopher Hawker
SENT: Tuesday, 19 December 2017 9:59
AM
TO: Bevan Slattery; David Phelan
CC: ausnog at lists.ausnog.net
SUBJECT:
Re: [AusNOG] Internet Outages in Brisbane area   

TPG have now had at
least 3 major fiber cuts in the past 6 weeks. Some form of policy, law,
legislation, (whatever we want to call it) needs to be introduced where
if a civil contractor causes damage to a telecommunications carrier
network, then the business/company responsible is suspended from
performing civil works for 3 months, hit with big-time financial
penalties, or where it occurs multiple times then they lose their rights
to operate as a civil contractor. This might teach them to be a bit more
careful. 

Just my 2c. 

CH.  

-------------------------

FROM: AusNOG 
on behalf of Bevan Slattery 
SENT: Tuesday, 19 December 2017 9:49:16
AM
TO: David Phelan
CC: ausnog at lists.ausnog.net [3]
SUBJECT: Re:
[AusNOG] Internet Outages in Brisbane area  

I can confirm that there
was a massive hit to duct by power utility. 5 cables hit. I can also
confirm that one of our suppliers (TPG) did not provision the diverse
circuit on the alternate path as ordered. In fact we became aware of
this issue a few months back when a similar outage occurred. Both
circuits went down when a single incident occurred.  

The team notified
TPG of the error back then and it's taken months to accept and plan to
correct. This was apparently planned for February 2018 which is
incredibly frustrating for Megaport and our customers at Polaris. 


Unfortunately it ain't what it used to be... 

[b]  

On 18 Dec 2017,
at 12:09 pm, David Phelan  wrote:   

Still going this morning when I
went thtough. 

Dave 

FROM: AusNOG
[mailto:ausnog-bounces at lists.ausnog.net [5]] ON BEHALF OF Cameron
Murray
SENT: Monday, 18 December 2017 5:37 PM
TO: Ryan Tucker 
CC:
Randall Bradford ; ausnog at lists.ausnog.net [8]
SUBJECT: Re: [AusNOG]
Internet Outages in Brisbane area 

Given the number of fibre spools and
official looking people on the corner of Jones road and Augusta Parkway
in Augustine heights I believe they found the break. 

Earth moving
equipment was leaving about 10 mins ago when I went past   

On 18 Dec.
2017 11:21 am, "Ryan Tucker"  wrote:  

Just got a response:

"Currently
Megaport is aware of multiple suspected fibre cuts impacting services at
Polaris DC. Megaport is working with our providers to remedy the
situation asap."

On Mon, 18 Dec 2017 at 11:16 Ryan Tucker  wrote:  


We're seeing outages on multiple customers megaport services in
polaris.  

On Mon, 18 Dec 2017 at 10:54 Shane Chubb  wrote:   

Scratch
that. Now showing a broadband fault on their service page.   

On Mon,
18 Dec 2017 at 10:51 am, Shane Chubb  wrote:   

I have an iinet service
that is impacted at the moment but nothing on their status page as to
why. (NBN Vdsl service in Brassall)  

Also have a TPG service which is
not effected. (Brisbane CBD)  

Regards   

Shane Chubb   

On Mon, 18
Dec 2017 at 10:47 am, Cameron Murray  wrote:   

Any Specific parts of
Brisbane? 

We are in Brisbane and have customers spread across various
providers and had not notifications as yet.   

On Mon, Dec 18, 2017 at
10:44 AM, Randall Bradford  wrote:  

I have heard of major internet
issues in the Brisbane Area. Anyone else having the thing? 

RB


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