[AusNOG] Victorian Police - internal assistance??

[Sam Silvester]

Additionally to the other points, there's no problem talking the guy
through what he's trying to do. That would be helpful, and it can be done
without giving away any customer information. You could then (once you've
explained what an IP address is, and how a whole house shares one typically
- not everybody is a geek who understands this, so being incredulous that
people get it wrong is a bit elitist in my mind) ask him to fax through for
the customer details per the usual process.

On Wed, Aug 30, 2017 at 10:56 AM, Brad Gould <brad.gould at gmail.com> wrote:

> Seems like the only problem he had was that he interchanged the term "ISP
> number" with "IP address".
>
> But his concept (and base understanding) was sound - wifi users share an
> IP address.
>
>
>
> Also, he successfully chose to call someone with more experience and tried
> to confirm his reasoning.
>
> So - well done to the officer for exceeding the average Jane/Joe in basic
> internet knowledge (before the call), and for asking questions rather than
> assuming.
>
>
> What is the problem exactly?
>
>
>
>
>
>
> On 30 August 2017 at 10:34, Ross Wheeler <ausnog at rossw.net> wrote:
>
>>
>> *Still shaking my head in disbelief*
>>
>> Just had a call from a local police officer. Identified himself and his
>> station, investigating a suicide. (Not sure why I had to know that, but
>> anyway).
>>
>> Needed some "technical assistance".
>>
>> "Is everyone in the same house going to have the same ISP number?"
>> *blink*
>> "What I mean is, the guys computer was on wifi, will it have the same ISP
>> number as other people in the house?"
>>
>> Took a moment to figure out... "Do you mean IP Address?".
>>
>> "Yes, ISP address number"
>>
>> "He may have called lifeline, they keep all the details"...
>>
>> Surely these guys must have some internal department or at least a book
>> of "technical terms for dummies" for this stuff? Worries me that he'll go
>> to someone else in the house, get their "ISP number" from the computer
>> network settings, and trot off to Lifeline with a 192.168.1.x address for
>> them to look for...
>>
>> Justice cannot be done when people are this ignorant... to I try to call
>> back and point them to some "clue department" that can give him a hand?
>> (If so, anyone know a department/number/process that's appropriate?)
>>
>>
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>
>
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