[AusNOG] Problems with ported number - ideas?

[Matt Perkins]

This happens quite a lot Ross. Often some carriers dont complete the 
port correctly or even some parts of the same carrier. We have for 
example NSW on Telstra still going to the old service where every other 
state went to CTS and worked.  Also seen mobiles work land lines not.

Long and the short is you fault it with AAPT then escalate the fault. 
They fault it back through to the carrier that's porting out and it gets 
fixed. We usually see about 7 days before it does get fixed on most runs.

Matt



On 12/4/17 10:18 am, Ross Wheeler wrote:
>
> Hoping someone here might be able to give me a point in the right 
> direction, because I'm hitting brick walls at every turn.
>
> For the last 12 months, I've been trying to get a customers telephone 
> numbers ported out of Telstra and into AAPT so we can deliver their 
> services over VoIP, with host of extra functionality that their 
> previous system couldn't do.
>
> Telstra made the process unnecessarily difficult, rejecting request 
> after request with reasons that were undecipherable, but which in the 
> end appear to have been because of several numbers that were "part of" 
> the service but which the customer was unaware of. They were not 
> listed on the bill, and the customer had no knowledge of them even 
> when they were finally identified.
>
> Regardless of that, the port finally "completed" last friday 
> afternoon, we were getting calls which were being passed to and 
> handled properly by the equipment at the customers location. (These 
> were supplied and programmed by a third party, not us - but are 
> working properly).
>
> Yesterday, the customer became aware that several people have been 
> attempting to call their office but not getting through.
>
> Having spoken to a couple of the people experiencing problems, it's 
> identical symptoms: "The number just rings out then goes to a Telstra 
> message bank -  who advises that we have dialled an invalid number and 
> not part of this service."
>
> Interestingly, both parties I spoke to are with telstra, and located 
> in the same geographic area (same exchange I think).
>
> Telstra assure the customer that the port has completed and that they 
> are not "interfering with" the calls in any way.
>
> AAPT assure me that they've completed everything properly.
>
> Others calling the same number get through fine, each time.
> Sniffing the trunk to my Asterisk box, I don't see the call even being 
> offered to me when it's from one of these origins that don't work, yet 
> if I get those people to call one of my other numbers - delivered over 
> the same trunk to the same asterisk box, it works fine.
>
> The calling parties are not presenting any callerID, which makes it 
> hard for troubleshooting, but I see plenty of OTHER calls with no CLIP 
> being handled properly.
>
> Who the heck do I go to to get it resolved given I've no contract or 
> service with telstra and they've already told the customer that it's 
> not them?
>
> Any bright ideas?
> TIA, R.
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/* Matt Perkins
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