[AusNOG] Optus cuts of pre-paid customers because they are introducing new plans

[Mark Andrews]

In message <CACnPsNUXsUhjR4OPOcSabxrK=ySMT0MeZF3tvi2gogm_+sLKoQ at mail.gmail.com>
, Scott Howard writes:
> 
> Evidence please?

It happened to my daughter's pre-paid that was due to be recharged
at 23:00 last night and it had worked like this for months.  When
I finally was able to contact Optus, via online chat, they told me
it was because marketing had decided not to process recharges because
there are new plans.

Optus have my email.  They could have contacted me to say that they
weren't going to do the recharge as requested.  It is how they say
they will inform me if the recharge fails.

I'm sure lots of other parents recharge their children's phones like
this as it limits the damage they can do.  If she chews threw all
the credit she still has Optus to Optus so she can contact us.

Mark

> >From what I can see none of the news sites are reporting anything similar,
> and more importantly, nor are Whingepool or Twitter, both of which would be
> blowing up if what you claim was true.
> 
>   Scott
> 
> 
> On Sun, Sep 25, 2016 at 7:40 PM, Mark Andrews <marka at isc.org> wrote:
> 
> >
> > Optus you are idiots.
> >
> > Optus failed to automatically processes scheduled recharges because
> > they are introducing new plans.  This left their customers without
> > service until they manually recharged.  This was done with no notice.
> >
> > The new plans no longer include social media and as Optus don't
> > supply a reasonable amount of usage data for pre-paid services like
> > they do for post-paid services its virtually impossible for consumers
> > to workout if the new plans are better or worse for them.
> >
> > Mark
> >
> > --
> > Mark Andrews, ISC
> > 1 Seymour St., Dundas Valley, NSW 2117, Australia
> > PHONE:  +61 2 9871 4742                         INTERNET: marka at isc.org
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> >
> 
> --94eb2c1125344f2d48053d62ec9a
> Content-Type: text/html; charset=UTF-8
> Content-Transfer-Encoding: quoted-printable
> 
> <div dir=3D"ltr"><div class=3D"gmail_extra"><div class=3D"gmail_quote">Evid=
> ence please?</div><div class=3D"gmail_quote"><br></div><div class=3D"gmail_=
> quote">From what I can see none of the news sites are reporting anything si=
> milar, and more importantly, nor are Whingepool or Twitter, both of which w=
> ould be blowing up if what you claim was true.</div><div class=3D"gmail_quo=
> te"><br></div><div class=3D"gmail_quote">=C2=A0 Scott</div><div class=3D"gm=
> ail_quote"><br></div><div class=3D"gmail_quote"><br></div><div class=3D"gma=
> il_quote">On Sun, Sep 25, 2016 at 7:40 PM, Mark Andrews <span dir=3D"ltr">&=
> lt;<a href=3D"mailto:marka at isc.org" target=3D"_blank">marka at isc.org</a>>=
> </span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .=
> 8ex;border-left:1px #ccc solid;padding-left:1ex"><br>
> Optus you are idiots.<br>
> <br>
> Optus failed to automatically processes scheduled recharges because<br>
> they are introducing new plans.=C2=A0 This left their customers without<br>
> service until they manually recharged.=C2=A0 This was done with no notice.<=
> br>
> <br>
> The new plans no longer include social media and as Optus don't<br>
> supply a reasonable amount of usage data for pre-paid services like<br>
> they do for post-paid services its virtually impossible for consumers<br>
> to workout if the new plans are better or worse for them.<br>
> <span class=3D"HOEnZb"><font color=3D"#888888"><br>
> Mark<br>
> <br>
> --<br>
> Mark Andrews, ISC<br>
> 1 Seymour St., Dundas Valley, NSW 2117, Australia<br>
> PHONE:=C2=A0 <a href=3D"tel:%2B61%202%209871%204742" value=3D"+61298714742"=
> >+61 2 9871 4742</a>=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0=
>  =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0INTERNET: <a href=3D"mailto:marka at isc.or=
> g">marka at isc.org</a><br>
> ______________________________<wbr>_________________<br>
> AusNOG mailing list<br>
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> er" target=3D"_blank">http://lists.ausnog.net/<wbr>mailman/listinfo/ausnog<=
> /a><br>
> </font></span></blockquote></div><br></div></div>
> 
> --94eb2c1125344f2d48053d62ec9a--
-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742                 INTERNET: marka at isc.org