[AusNOG] Optus cuts of pre-paid customers because they are introducing new plans

[Louis McLennan]

Having no notice is always frustrating. I guess what Optus is more
interested in finding out is if you will walk or not. Otherwise these
complaints are simply an appeal for oversight which rarely ends well for
the consumer in an already functioning market.

Optus will find out if this is a boon or bane at the same time as
consumers. If consumers can't work out if the plans are better or worse,
then surely the plans meet their requirements? Prepaid is a pretty
competitive market, so I feel consumers will be fine.

Maybe it is time to look at some MNVOs? Plenty of coverage and value to be
found in the Australian prepaid mobile market.

On 26 September 2016 at 12:40, Mark Andrews <marka at isc.org> wrote:

>
> Optus you are idiots.
>
> Optus failed to automatically processes scheduled recharges because
> they are introducing new plans.  This left their customers without
> service until they manually recharged.  This was done with no notice.
>
> The new plans no longer include social media and as Optus don't
> supply a reasonable amount of usage data for pre-paid services like
> they do for post-paid services its virtually impossible for consumers
> to workout if the new plans are better or worse for them.
>
> Mark
>
> --
> Mark Andrews, ISC
> 1 Seymour St., Dundas Valley, NSW 2117, Australia
> PHONE:  +61 2 9871 4742                         INTERNET: marka at isc.org
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>
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