[AusNOG] Ransomware...

[Skeeve Stevens]

Back-ups and recovery are the number one way to deal with these issues.

But, if you don't have access to backups, and it happens a lot, then you
need to do what you need to do to get back online. And if I ever hear an IT
guy say something like 'well, you should have backed up' I would recommend
terminating them.

It's very easy in hindsight to make judgement or stand on the sideline and
make moral judgements on others.... but I deal with real people with real
suffering, and you deal with the immediate pain, then you worry about the
failure that caused the situation later - as long as you do.

There are so many arrogant, biased and self righteous people in IT who
forget who pays them - whether it be a customer or employer. If you don't
have empathy for your customers... go find another job. IT us a customer
service business.


...Skeeve

*Skeeve Stevens - Founder & The Architect* - eintellego Networks Pty Ltd
Email: skeeve at eintellegonetworks.com ; Web: eintellegonetworks.com

Cell +61 (0)414 753 383 ; Skype: skeeve ; LinkedIn: /in/skeeve
<http://linkedin.com/in/skeeve> ; Expert360: Profile
<https://expert360.com/profile/d54a9> ; Keybase: https://keybase.io/skeeve

On Sat, Sep 24, 2016 at 9:04 AM, Karl Auer <kauer at biplane.com.au> wrote:

> On Fri, 2016-09-23 at 23:08 +1000, Skeeve Stevens wrote:
> > But... You've been hit at work (where you are responsible), family
> > business (where you may or may not) and at home (where you are likely
> > responsible).
> >
> > This is not a fantastic testament to you skills is it.
>
> Skeeve - all the prevention in the world sometimes doesn't work. The
> trojan slips through, the tired worker clicks... And the more you do
> with IT the more likely it is to happen. We have lots of customers -
> ransomware attacks are a certainty.
>
> The key is to have backups and a plan.
>
> Our customers have been hit too - and we've got them up and running
> from good, current backups. It costs them a day or two of
> inconvenience, and they lose a few hours work. We (and they) consider
> that a very good thing. Testament to our fantastic skills, in fact :-)
>
> Regards, K.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Karl Auer (kauer at biplane.com.au)
> http://www.biplane.com.au/kauer
> http://twitter.com/kauer389
>
> GPG fingerprint: E00D 64ED 9C6A 8605 21E0 0ED0 EE64 2BEE CBCB C38B
> Old fingerprint: 3C41 82BE A9E7 99A1 B931 5AE7 7638 0147 2C3C 2AC4
>
>
>
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