[AusNOG] Complexity is not an excuse for an industry-wide cop-out (was Re: Conroy quit.)

[Mark Smith]

On 19 September 2016 at 12:29, Mark Delany <g2x at juliet.emu.st> wrote:
> Good to see an almost universal distain for the customer.
>
>> I thought most consumers bought the cheapest internet possible then just
>> complain loudly
>
> or dripping sarcasm
>
>>Oh, and don't forget - Its got to be cheap
>
> or expecting customers to care about RSP pricing inputs:
>
>>I don't care about the CVC or connection fees of the ISP <eyes glaze over>,
>
> So you folk *do* want to have it all. Hyperbolic advertising and no
> responsibility because after all it's that pesky customer who is the
> problem here.
>
>>Be careful what you wish for...
>
> Indeed. Given the inability of the industry to organize itself my
> guess is that the wishing will not go in your favour. Particularly
> given the arrogance and indifference expressed here.
>
>
> Am I the only one who is embarrassed by how this comes across?
>

Nope.

The point of my slide on Friday wasn't to blame customers, it was to
set out how things really are, and what can and cannot be influenced
performance wise, so that when customers want to know why they aren't
getting the performance they think they're paying for, they can
understand why. Once they understand why, they'll know who is
responsible.

Objectivity and objective evaluation has been one of the main things
missing from the whole NBN debate.



>
> Mark.
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