[AusNOG] Exetel corporate fibre outage SA

[paul+ausnog at oxygennetworks.com.au]

If it’s Telstra providing the service in the background then it’s because their testers don’t work after hours, or somebody who can actually help, having an after hours fault with a Telstra Ethernet service is a whole other level of pain, they virtually don’t do anything after hours, it’s a disgrace, something we have been fighting with them about for years.
 
Paul
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jay Dixon
Sent: Wednesday, 26 October 2016 1:54 AM
To: Bradley Amm
Cc: <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Exetel corporate fibre outage SA
 
we called them about 15 times, we were told that their last update from Telstra was at 8pm and there was nothing else they could do until 7am as the people required to fix the problem can't be contacted until then.
 
On Wed, Oct 26, 2016 at 1:51 AM, Bradley Amm <Bradley.Amm at telethonkids.org.au> wrote:
I assume you have logged a support issue
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jay Dixon
Sent: Tuesday, October 25, 2016 7:32 PM
To: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: [AusNOG] Exetel corporate fibre outage SA
 
anyone else suffering issues with Exetel (or even Telstra wholesale) in SA?
 
we've been off the air for a little over 5 hours now, wondering if anyone else is copping the pain and/or knows some insider knowledge on why it's been down so damn long :(
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