[AusNOG] TPG Retail access to TPG/AAPT Wholesale Issues

[John Lindsay]

Write a note to the ACCC Enforcement branch. 

Smells like anticompetitive conduct or failure to comply with Wholesale Access Obligations. 

Three or four examples will get them moving. 

Cheers,

John Lindsay

> On 11 Oct. 2016, at 7:51 am, Cameron Murray <cameron.murray at gmail.com> wrote:
> 
> Guys.
> 
> We have been battling an issue along with our provider for some time now when churning TPG retail connections to TPG/AAPT Wholesale. The issue arose after we noticed that the customer was still being billed for their old TPG retail product long after they have churned away.
> 
> The customer did what the customer thought was best and requested they be cancelled due obvious churn away. The issue is that TPG Retail is dropping the codes when they cancel the services in their system for the Wholesale tails.
> 
> Has anyone come across this and had a happy resolution because all we have currently is a "We can try put the codes back on however it may be 3 -5 WD"
> 
> Cheers
> 
> Cameron
> 
> 
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