[AusNOG] Telstra wholesale EA fibre shaping

[Paul Wallace]

Er ... surely ur not suggesting customers are complaining that they're getting more speed than the contracted speed?

I can accept that if wholesaled down to channels that song hold shaping abilities but otherwise ...

 -P




> On 3 May 2016, at 9:24 PM, Nathan Brookfield <Nathan.Brookfield at simtronic.com.au> wrote:
> 
> I know this isn't constructive but let me just tell you, your pain is real and the stress customers face and blame us for when they say 'We can shape that with those specifications' and the find they have speed issues is REAL.
> 
> Absolutely the bane of my existence!
> 
> Nathan Brookfield
> Chief Executive Officer
> 
> Simtronic Technologies Pty Ltd
> http://www.simtronic.com.au
> 
> On 3 May 2016, at 21:08, Radek Tkaczyk <r_tkaczyk at hotmail.com> wrote:
> 
> With Telstra Wholesale EA Fibre circuits we have always had to do the shaping on these services because Telstra would simply drop non-confirming packets that burst over the purchased bandwidth. This is typically not a problem as we would usually supply a Cisco router and just apply the shaping on the Cisco router. 
> 
> However sometimes the customer wants to use their own router/firewall and connect this directly to the OS904 Fibre NTU that Telstra supply, so they have to do the shaping on their router, and a lot of people struggle to get this right.
> 
> I have been told that on Telstra retail services, for example the 50/50Mbps fibre $850 promo that Telstra retail offer, that the end users do not need to perform shaping on their equipment, that Telstra retail does the shaping for them.
> 
> Can anyone confirm if this is indeed correct? Seems strange that it is different for Telstra wholesale compared to Telstra retail.
> 
> Or have I had my head in the clouds for too long?
> 
> How are other people handling this shaping requirement?
> 
> Thanks
> Radek
> 
> Sent from my iPhone
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