[AusNOG] Telstra wholesale EA fibre shaping

[paul+ausnog at oxygennetworks.com.au]

I concur with Nathan on that, it can be painful, it took us a long time to get it right on anything but Cisco gear.

The thing is though that the cheapie services that Telstra are offering at the moment aren't EA from what I have been told by my account team, so realistically they don't have to give a damn about it, when asked why we can't get access to such services I was told that we can and they promptly quoted me on a layer 3 service BAHA.

I don't know what you can do about it except for provide your own router as a L2 handoff and manage the connection through that using interface shaping, you will obviously have to allow for that in your costs, we do that for quite a few customers now and it saves a very large amount of headaches !

Regards
Paul

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Nathan Brookfield
Sent: Tuesday, 3 May 2016 9:23 PM
To: Radek Tkaczyk
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telstra wholesale EA fibre shaping

I know this isn't constructive but let me just tell you, your pain is real and the stress customers face and blame us for when they say 'We can shape that with those specifications' and the find they have speed issues is REAL.

Absolutely the bane of my existence!

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 3 May 2016, at 21:08, Radek Tkaczyk <r_tkaczyk at hotmail.com> wrote:

With Telstra Wholesale EA Fibre circuits we have always had to do the shaping on these services because Telstra would simply drop non-confirming packets that burst over the purchased bandwidth. This is typically not a problem as we would usually supply a Cisco router and just apply the shaping on the Cisco router. 

However sometimes the customer wants to use their own router/firewall and connect this directly to the OS904 Fibre NTU that Telstra supply, so they have to do the shaping on their router, and a lot of people struggle to get this right.

I have been told that on Telstra retail services, for example the 50/50Mbps fibre $850 promo that Telstra retail offer, that the end users do not need to perform shaping on their equipment, that Telstra retail does the shaping for them.

Can anyone confirm if this is indeed correct? Seems strange that it is different for Telstra wholesale compared to Telstra retail.

Or have I had my head in the clouds for too long?

How are other people handling this shaping requirement?

Thanks
Radek

Sent from my iPhone
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