[AusNOG] Fwd: Client Services - Acknowledgement of Receipt (Case #: 00397949 MPLS VPN in Indonesia) - ref:_00D90c4wN._5006F1JM0oA:ref

[Matt Smee]

Heh…how long until we see another job advert? ☺

-Matt

From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Peter Tiggerdine <ptiggerdine at gmail.com>
Date: Tuesday, 13 December 2016 at 2:30 pm
To: "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: [AusNOG] Fwd: Client Services - Acknowledgement of Receipt (Case #: 00397949 MPLS VPN in Indonesia) - ref:_00D90c4wN._5006F1JM0oA:ref

Bigair,

This isn't acceptable, please fix. I'm calling your CMS team now.


Regards,

Peter Tiggerdine

GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127

---------- Forwarded message ----------
From: BigAir Client Services <helpdesk at bigair.net.au<mailto:helpdesk at bigair.net.au>>
Date: Tue, Dec 13, 2016 at 1:26 PM
Subject: Client Services - Acknowledgement of Receipt (Case #: 00397949 [AusNOG] MPLS VPN in Indonesia) - ref:_00D90c4wN._5006F1JM0oA:ref
To: "ptiggerdine at gmail.com<mailto:ptiggerdine at gmail.com>" <ptiggerdine at gmail.com<mailto:ptiggerdine at gmail.com>>

[https://bigair.my.salesforce.com/servlet/servlet.ImageServer?id=01590000000GnaQ&oid=00D90000000c4wN]


Thank you for contacting the Big Air Client Services Team

This is merely a courtesy response to let you know that we have received your contact and will be allocating this to a Team Member shortly.

As soon as we have done so we will also send you a follow up email giving you an indication of how soon we expect to complete this for you.

If you need this addressed urgently however please feel free to call us on: 1300 662 695<tel:1300%20662%20695> and quote the case number provided below.

Case Number: 00397949

Case Subject: [AusNOG] MPLS VPN in Indonesia

Description: Hi All,

We've being looking at MPLS VPN from Telkom Indonesia for one of our
projects with multiple offices in and around Jakata. The solution
proposal and secondhand information from tech people in country is
that the service providers don't require an NTU onsite. Delivery is
via a RJ45 and the providers are telling us we can plug this directly
into our CE.

This doesn't sound right from my experience and I'm worried the
delivery won't be as expected.

has anyone used MPLS VPN's from Telkom Indonesia and can give me some
understanding of the delivery of the service?

Regards,

Peter Tiggerdine

GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127
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