[AusNOG] Software Review - CRM + Bandwidth Usage, Reporting, Alerting & Other Functions

[Phillip Grasso]

Hi Chris,

If you find something like that tell us, I don't know of anything that
would do all or even a most of those things other than a custom solution
built by a team of network / system and software engineers.

What would probably work is take each function separately that you need,
look at the products that best suite your specific need and use that. Build
a system that would integrate those disparate software to deliver those
elements into something that you're willing to digest.

On 13 April 2016 at 09:58, Chris Macko <cmacko at intervolve.com.au> wrote:

> Dear Industry Colleagues,
>
> Hope you're well and enjoying your day. We're currently reviewing
> potential software platforms that could be used at a site to monitor
> bandwidth usage, reporting & alerting, however as part of the
> consideration, if possible, it would be best for this site to have an all
> inclusive software platform that if may be able to provide all the elements
> of technical team function at that site. In particular it would be great if
> the software could include some or all of the following elements;
>
> 1. WIKI / Knowledgebase
> 2. Helpdesk - Integration into email, some billing inclusion & export to
> MYOB and/or other platform
> 3. CRM (potentially can include sales, however not a requirement)
> 4. CMDB including physical network / Vmhosts / firewalls, as well as asset
> management & rack management
> 5. Network monitoring & network profiling, bandwidth management via SNMP
> with optional Netflow
> 6. Summary of VM Hosts, including ability to customise reports to display
> version, physical hardware specifications including HDDs, memory,
> processors installed
> 7. Potential automation of network maps, tailored to the exact map
> required (full / partial / layer 2 / layer 3 etc)
> 8. Potential data retention requirements to comply with Australian laws
>
> If you have any ideas about software that may be useful, we'd love to hear
> your feedback! Looking forward to your reply.
>
> Kind Regards,
>
> Chris Macko
> Facilities Manager
> Interhost Pacific Pty Ltd t/a Intervolve
>
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