[AusNOG] Amazon Direct Connect in Global Switch sucking

[Chad Kelly]

On 9/19/2015 12:00 PM, ausnog-request at lists.ausnog.net wrote:
> Hi folks,
> >
> >We've had direct connect for a while through AWS and Global Switch (we're
> >a PIPE (so TPG)) customer and got it organised through them.

Have a chat to you're account manager at TPG. They should be able to 
sort something out.
AAPT provide this service as well, but as they are now owned by TPG its 
TPG that now handle all service requests.
Because of the contracts for these services that TPG have in place you 
need to go through the account managers at TPG and they can place a 
request with AWS.
You could always sign up as a direct customer of AWS and become a 
partner, that way you get direct support from AWS without the middle 
men, or if you want support from an Australian provider, talk to the 
Megaport guys as they offer these services as well.
But if you still have a bit to go on your agreement with TPG maybe chat 
to the account managers first.
Regards Chad.


-- 
Chad Kelly
Manager
CPK Web Services
web www.cpkws.com.au
phone 03 9013 4853