[AusNOG] Amcom/Telstra service relocation times in Sydney

[paul+ausnog at oxygennetworks.com.au]

Pretty much yeah, we have tried to do relocations with Telstra fibre before and it has to be a termination and new order unfortunately, depending on where the existing service is up to in its contract though they may negotiate on the new install costs.
 
Regards
Paul
 
From: Zac Barnard [mailto:Zac.Barnard at miga.com.au] 
Sent: Friday, 15 May 2015 4:01 PM
To: Paul Julian; ausnog at lists.ausnog.net
Subject: RE: [AusNOG] Amcom/Telstra service relocation times in Sydney
 
Hi Paul,
 
Fibre ethernet services - I guess it's the same timeframe as a new fibre service in Sydney CBD.
 
Regards,
Z.B.
 
Zac Barnard 
IT Support Officer
P   1800 777 156
F    1800 839 284
Level 14, 70 Franklin Street
Adelaide South Australia 5000
www.miga.com.au
 
The information contained in this email and any file transmitted with it is private, confidential and intended solely for the use of the named recipient(s).  No other person may use, reproduce, disclose or distribute it.  Any personal information it contains must be handled in accordance with the Privacy Act 1988.  If you received this email in error or if you believe this is an unsolicited email, please notify miga immediately and delete the original and any copies.  This email is not guaranteed to be free from defects or interference.
 
From: Paul Julian [mailto:paul at oxygennetworks.com.au] 
Sent: Friday, 15 May 2015 3:26 PM
To: Zac Barnard; ausnog at lists.ausnog.net
Subject: RE: [AusNOG] Amcom/Telstra service relocation times in Sydney
 
What type of services are you referring to ?
It will all depend on the service type, for example most Ethernet based services will be a new install and standard install timeframes, which with Telstra are horrid sometimes especially with the amount of MSD's declared at the moment, there is often no relocation option especially with Telstra, certainly not with fibre anyway.
 
Regards
Paul
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Zac Barnard
Sent: Friday, 15 May 2015 3:37 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Amcom/Telstra service relocation times in Sydney
 
Hello Everyone,
                                   Haven't been on here for a while J
Can anyone please share their experience with Amcom in getting services relocated in Sydney. Specifically after what the time was from paperwork submission to service delivery from January 2015 through to April 2015.
Also if you have service relocation timeframes from Telstra for this same time period that would be most helpful.
 
Thanks for your help.
 
Regards,
Z.B. 
 
Zac Barnard 
IT Support Officer
P   1800 777 156
F    1800 839 284
Level 14, 70 Franklin Street
Adelaide South Australia 5000
www.miga.com.au
 
The information contained in this email and any file transmitted with it is private, confidential and intended solely for the use of the named recipient(s).  No other person may use, reproduce, disclose or distribute it.  Any personal information it contains must be handled in accordance with the Privacy Act 1988.  If you received this email in error or if you believe this is an unsolicited email, please notify miga immediately and delete the original and any copies.  This email is not guaranteed to be free from defects or interference.
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