[AusNOG] MS Exchange issues with Telstra

[Mark ZZZ Smith]

I know it is common for a subset (as I've worked for organisations with helpdesks). Ubiquitous recording of phone calls of all staff is what I'm saying I've never experienced or heard of, and contrasting that implied level of staff trust with the lower level of staff trust implied by ubiquitous recording of Internet URLs etc., including performing MITMs on their TLS/SSL sessions.


Doing the maths on a bidirectional 64Kbps PCM 10 minute call (around 10MB per call), an approximate $100 2TB drive can store over 200 000 calls - and of course the numbers go up if you choose a better codec. So storage cost isn't really a factor any more in whether or not all calls a company's staff make can be recorded.
________________________________
From: Jamie Lovick <jalovick at doof.org>
To: Mark ZZZ Smith <markzzzsmith at yahoo.com.au> 
Cc: Noel Butler <noel.butler at ausics.net>; "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net> 
Sent: Thursday, 5 March 2015, 12:21
Subject: Re: [AusNOG] MS Exchange issues with Telstra



Hi,

It's quite common for call centres in banks, home/corporate Security providers, insurance companies, etc. It does take a bit of disk, but that's minimised via using a lower bit rate, in mono, and with a high compression codec, but the compressed audio files generated can also be archived to tape over time as well.

I've seen these systems work in one of my previous roles.

Jamie




On 5 March 2015 at 12:14, Mark ZZZ Smith <markzzzsmith at yahoo.com.au> wrote:

They could do it these days with storage being so cheap, the question is whether they would do it. I've never experienced or heard of an organisation choosing to record all of the phone calls their staff make (actually thinking about it more, it is probably because it is illegal to do without making the 'your call may be recorded' announcement first.)
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>________________________________
>From: Noel Butler <noel.butler at ausics.net>
>To: ausnog at lists.ausnog.net
>Sent: Thursday, 5 March 2015, 10:44
>Subject: Re: [AusNOG] MS Exchange issues with Telstra
>
>
>
>On 05/03/2015 09:24, Mark ZZZ Smith wrote:
>has the right to monitor the use of its own resources. That being said, would enterprises also record all phone calls their staff make and receive using company phones including personal ones, violating phone call privacy?.
>Yes. a company pbx system isnt quite smart enough to know the difference between official and unofficial calls :)
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Jamie Lovick <-> IT Consultant <-> +614 1479 1681
Doof.org                        -> jalovick at doof.org