[AusNOG] Looking for contact @ Riot Games - LoL Connection problems

[McDonald Richards]

Have contacted you off-list.

Macca
Riot Games


On Fri, Jan 30, 2015 at 2:26 PM, Hamish McGlinn <hmcglinn at gmail.com> wrote:

> Hi there,
>
> I have found a reoccurring issue with loading into a LoL game. I have
> previous logged support tickets about this issue but it has got lost and
> maybe dropped along the way.
>
> From what I can tell it seems to be some kind of routing issue inside riot
> games AS off of vocus in Australia.
>
> C:\Users\hmcglinn>tracert 103.240.227.81
>
> Tracing route to 103.240.227.81 over a maximum of 30 hops
>
>   1     4 ms     2 ms     2 ms  [10.0.100.252]
>   2     5 ms     4 ms     6 ms  ppp-chc-loopback.3t.nz [175.111.100.37]
>   3     5 ms     5 ms     7 ms  GigabitEthernet0-3-664.chrev-rt1.fx.net.nz
> [131.203.253.13]
>   4    19 ms    20 ms    20 ms  gigabit.fx1.ape.nzix.net [192.203.154.115]
>   5    20 ms    21 ms    19 ms  vocus1.ape.nzix.net [192.203.154.123]
>   6    46 ms    43 ms    43 ms  ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz
> [114.31.202.68]
>   7    45 ms    49 ms    44 ms  ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au
> [114.31.199.116]
>   8    43 ms    53 ms    42 ms  ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au
> [175.45.72.73]
>   9    44 ms    43 ms    44 ms  as6507.cust.bdr03.syd04.nsw.VOCUS.net.au
> [175.45.107.94]
>  10     *        *        *     Request timed out.
>
> (Tracing from vocus's LG yields the same result.)
>
> Last time this happened I was unable to ping this IP address, but the
> following day I could, with no changes at my end. Reason I say that is the
> riot helpdesk was adamant I should check my firewall. :)
>
> Here is a packet capture of what I see on joining a game: (I can send the
> full .pcap on request).
> http://i.imgur.com/NlDGz98.png
>
> My brother works at the upstream ISP so can provide any requested BGP or
> other outputs, I work at a different ISP with similar connectivity to the
> one I am testing from. (We have a direct peering with Vocus however).
>
> If anyone else is having similar issues you are more than welcome to
> respond and help me / Riot Games out. If someone from Riot OCE NoC could
> contact me offlist to help fix up this it would be greatly appreciated as
> I'm a simple Network Engineer looking for some relaxation from LoL in his
> downtime! :D
>
>
> Thanks in advance!
>
> Hamish
>
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>
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