[AusNOG] ADSL/Voice issue, Baffled..

[Joseph Goldman]

One thing may be to request LD be brought over to Exetel as a new order, 
so they can't say they no longer have it. I was of the impression that 
Optus ULL products don't have the separation of Local/LD, only Telstra 
Rebill services do.

If they refuse to lodge a fault on the service, TIO is always an option, 
or churning to another provider who has access to Optus ULL products.

(Assuming the ULL products as you said Optus infrastructure)

Ultimately its a user problem to take up with ISP and/or TIO so I doubt 
there is much that people can do for you on-list.

On 19/01/15 10:24, TWIG Solutions wrote:
> Hi All,
>      Hopefully someone out there has had a similar problem, or can
> advise how best to guide the suppliers as they can't seem to think
> out-side the box or flow-chart.
>
> I had a client churn from Telstra (had been with them for many years all
> fine and dandy)  to Exetel (Optus Infra) for both Voice and Data (ADSL2).
>
> Services worked fine for approx 6 weeks after churn, no issues, client
> very happy with service speeds etc on the ADSL2.
>
> Suddenly, a few weeks ago, the ADSL2 started continually dropping out,
> and Voice calls could no longer be made to non-local numbers (Long
> Distance call routing failing).
>
> Tickets logged with provider (Exetel) for the issues and the tickets
> promptly closed, and the reasons given were;
>
> 1.    Customer chosen Telstra as LD provider, so must get Telstra to
> sort it (Not the case, Exetel/Optus is the LD provider).
> 2.    Customer is 5Km from Exchange, so tough luck, ADSL2 won't work, we
> will not investigate!
>
> Residents up and down the same street all have ADSL2 working fine, as
> did my client, but even that does not explain why suddenly, same day,
> same time, Voice calls to non-local also don't route.
>
> Does anyone know what the issue may be, or come across it before?
>
> In my mind, it seems there is NO LD provider in the switch hence
> any-non-local call fails to be routed.  But why did that interfere with
> the ADSL?   I remember from my old ARE/ARM days a reload of the switch
> port data would cure many ills, but they won't even do any investigation!
>
> Cheers,
>
> Mal
>
>
>
> **
>
>
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