[AusNOG] ADSL/Voice issue, Baffled..

[TWIG Solutions]

Hi All,
     Hopefully someone out there has had a similar problem, or can 
advise how best to guide the suppliers as they can't seem to think 
out-side the box or flow-chart.

I had a client churn from Telstra (had been with them for many years all 
fine and dandy)  to Exetel (Optus Infra) for both Voice and Data (ADSL2).

Services worked fine for approx 6 weeks after churn, no issues, client 
very happy with service speeds etc on the ADSL2.

Suddenly, a few weeks ago, the ADSL2 started continually dropping out, 
and Voice calls could no longer be made to non-local numbers (Long 
Distance call routing failing).

Tickets logged with provider (Exetel) for the issues and the tickets 
promptly closed, and the reasons given were;

1.    Customer chosen Telstra as LD provider, so must get Telstra to 
sort it (Not the case, Exetel/Optus is the LD provider).
2.    Customer is 5Km from Exchange, so tough luck, ADSL2 won't work, we 
will not investigate!

Residents up and down the same street all have ADSL2 working fine, as 
did my client, but even that does not explain why suddenly, same day, 
same time, Voice calls to non-local also don't route.

Does anyone know what the issue may be, or come across it before?

In my mind, it seems there is NO LD provider in the switch hence 
any-non-local call fails to be routed.  But why did that interfere with 
the ADSL?   I remember from my old ARE/ARM days a reload of the switch 
port data would cure many ills, but they won't even do any investigation!

Cheers,

Mal



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