[AusNOG] iiNet Rep. - PPPoE

[Damian Guppy]

Yeah, I had almost this exact problem a few months back. Turned out that
telstra had effectively 'deleted' the line. My ISP couldnt do any
diagnostics on the line and when  you tried to ring it the call would fail
(even though the line was through some one other than telstra.

Not sure why you cant just use the helpdesk the standard way, they will see
their is a problem because you cant auth, and it will get escalated
appropriately.

--Damian

On Fri, Jan 16, 2015 at 11:30 AM, Brad Gould <bradley at internode.com.au>
wrote:

>  End users can not tell if the PADI is actually getting upstream far
> enough for a PADO to be generated and then passed back... so I'd guess
> there is "just" a dataflow problem - "no auth" in helpdesk friendly terms.
>
>
>
> You might be over thinking it, and you probably need to engage with
> helpdesk to work through it.
>
>
>
> Brad
>
>
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Greg
> Foletta
> *Sent:* Friday, 16 January 2015 12:27
> *To:* ausnog at lists.ausnog.net
> *Subject:* [AusNOG] iiNet Rep. - PPPoE
>
>
>
> Hello,
>
> Is there an iiNet representative that could contact me off list?
>
> I have an iiNet customer who is not receiving a PADO reply to to their
> PPPoE PADI.
>
> Trying to communicate this up through the front end support is proving to
> be very difficult.
>
> Thanks
>
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>
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