<div dir="ltr">Yeah, I had almost this exact problem a few months back. Turned out that telstra had effectively 'deleted' the line. My ISP couldnt do any diagnostics on the line and when  you tried to ring it the call would fail (even though the line was through some one other than telstra.<div><br></div><div>Not sure why you cant just use the helpdesk the standard way, they will see their is a problem because you cant auth, and it will get escalated appropriately. </div><div><br></div><div>--Damian</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jan 16, 2015 at 11:30 AM, Brad Gould <span dir="ltr"><<a href="mailto:bradley@internode.com.au" target="_blank">bradley@internode.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">End users can not tell if the PADI is actually getting upstream far enough for a PADO to be generated and then passed back... so
 I'd guess there is "just" a dataflow problem - "no auth" in helpdesk friendly terms.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">You might be over thinking it, and you probably need to engage with helpdesk to work through it.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Brad<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Greg Foletta<br>
<b>Sent:</b> Friday, 16 January 2015 12:27<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] iiNet Rep. - PPPoE<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hello,<br>
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Is there an iiNet representative that could contact me off list?<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I have an iiNet customer who is not receiving a PADO reply to to their PPPoE PADI.<br>
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Trying to communicate this up through the front end support is proving to be very difficult.<u></u><u></u></p>
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<p class="MsoNormal">Thanks<u></u><u></u></p>
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