[AusNOG] Strange Watchguard X550E

[Darren Moss]

Not sure I would be bashing vendors on list.

WatchGuard Support is actually not bad.

We had an issue with firmware bugs on a bunch of redboxes (multi-WAN failover) and the overseas support kept calling me with suggestions and custom updates until the problem was solved.

My support contract had expired on 2 of the devices (we had support on the 3rd) and they still provided support and a patch for zero dollars.

I would call that pretty good support and committed to their customer (me).


DM.

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of ANSA SERVERS
Sent: Thursday, 11 September 2014 12:00 PM
To: Sam Silvester
Cc: AusNOG at lists.ausnog.net
Subject: Re: [AusNOG] Strange Watchguard X550E

Im not gonna pay $1200 plus for a devise that is EOL

their support staff overseas are useless anyways, only decent people are the level 1 staff in Sydney and Robert Collins
Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
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On 11 Sep 2014, at 9:57 am, "Sam Silvester" <sam.silvester at gmail.com<mailto:sam.silvester at gmail.com>> wrote:
Well - when you say:

On Thu, Sep 11, 2014 at 8:59 AM, ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>> wrote:
It was almost like an internal loopback of no existent traffic

but then in your original email point out:
Now i saw the load and traffic spiked to 100%
I'd suggest you have your initial debugging direction figured out - go work out where that traffic is coming from, because it clearly isn't non existent!

Carnt contact watchguard as units are out of warranty and i have no need to renew them for the branch office

Perhaps now you do have a reason to renew your support also? :)

Sam
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