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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not sure I would be bashing vendors on list.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>WatchGuard Support is actually not bad.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We had an issue with firmware bugs on a bunch of redboxes (multi-WAN failover) and the overseas support kept calling me with suggestions and custom updates until the problem was solved.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My support contract had expired on 2 of the devices (we had support on the 3<sup>rd</sup>) and they still provided support and a patch for zero dollars.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I would call that pretty good support and committed to their customer (me).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>DM.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>ANSA SERVERS<br><b>Sent:</b> Thursday, 11 September 2014 12:00 PM<br><b>To:</b> Sam Silvester<br><b>Cc:</b> AusNOG@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Strange Watchguard X550E<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Im not gonna pay $1200 plus for a devise that is EOL<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>their support staff overseas are useless anyways, only decent people are the level 1 staff in Sydney and Robert Collins <o:p></o:p></p><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><b>Matthew Matters </b>Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd<o:p></o:p></p></div><div><p class=MsoNormal>P <a href="tel:1300%20933%20038">1300 933 038</a> | M <a href="tel:0428%20028%20091">0428 028 091</a> | E <a href="mailto:mmatters@ausnetservers.net.au" target="_blank">mmatters@ausnetservers.net.au</a><span class=apple-converted-space> </span>| W <a href="http://www.ausnetservers.net.au/" target="_blank">www.ausnetservers.net.au</a><o:p></o:p></p></div><div><p class=MsoNormal>ABN <a href="tel:25%20162%20013%20194">25 162 013 194</a> | ACN <span class=afinputtextcontent><a href="tel:162%20013%20194">162 013 194</a> | </span>ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007<o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 11 Sep 2014, at 9:57 am, "Sam Silvester" <<a href="mailto:sam.silvester@gmail.com">sam.silvester@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal>Well - when you say: <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal>On Thu, Sep 11, 2014 at 8:59 AM, ANSA SERVERS <<a href="mailto:info@ausnetservers.net.au" target="_blank">info@ausnetservers.net.au</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>It was almost like an internal loopback of no existent traffic <o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>but then in your original email point out:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>Now i saw the load and traffic spiked to 100%<o:p></o:p></p></div></blockquote></div></div></blockquote><div><p class=MsoNormal>I'd suggest you have your initial debugging direction figured out - go work out where that traffic is coming from, because it clearly isn't non existent!<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>Carnt contact watchguard as units are out of warranty and i have no need to renew them for the branch office<o:p></o:p></p></div></blockquote></div></div></div></blockquote><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Perhaps now you do have a reason to renew your support also? :)<br><br>Sam<o:p></o:p></p></div></div></div></div></div></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></div></blockquote><p class=MsoNormal><a href="http://www.linkedin.com/company/aus-net-servers-australia"><span style='text-decoration:none'><img border=0 id="_x0000_i1025" src="http://cdn.ausnetservers.net.au/Exchange/image004.jpg" alt=LinkedIn></span></a><a href="http://www.twitter.com/ansaservers"><span style='text-decoration:none'><img border=0 id="_x0000_i1026" src="http://cdn.ausnetservers.net.au/Exchange/image006.jpg" alt=Twitter></span></a>The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. 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