[AusNOG] Optus/Uecomm Fibre Outage

[Jared Hirst]

Well they aren't, we have had 7 hours outage with a failed data board on an
e-line and they cannot escalate? This is the 2nd outage in 4 days first one
lasted 30+ hours. This one has been 7 hours and no one know whats
happening...... VERY poor form, I was even promised and promised calls and
no one has called.


On Thu, Oct 30, 2014 at 10:49 PM, Ramsay, Paul <pramsay at uecomm.com.au>
wrote:

>  Hi Jared
> The Uecomm NOC number is 1800707447. The Tier 1 engineers who answer the
> calls are extremely capable and have both functional and hierarchical
> escalation processes in place.
> Regards
> Paul
>
>
> On 30 Oct 2014, at 10:29 pm, Jared Hirst <
> jared.hirst at serversaustralia.com.au> wrote:
>
>    Does anyone have a good escalation point in Uecomm/Optus? we are not
> getting anywhere with their NOC :(
>
>  Seems they don't care that a transmission card has failed for the second
> time in < 5 days!
>
> On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <
> nick.pratley at serversaustralia.com.au> wrote:
>
>> Hey all,
>>
>>  Just wondering if anyone else has lost anything Optus / Uecomm tonight?
>>
>>  We've a circuit that went dark (weird saying, for dark fibre) at
>> 4.30ish between Tuggerah and Equinix SY1.
>>
>>  52% packet loss and <1Mbit throughput on a 1G link.
>>
>>  Longer than normal hold times to their NOC makes me wonder if anyone
>> else is suffering from this.
>>
>>  +1 for redundancy :)
>>
>>  Cheers
>>  Nick
>>
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>
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-- 
Jared HirstChief Executive Officer

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